SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is good. I drove a month, and the parcel was immediately put in the mailbox. With a cover as a gift put a ring for the phone. The inscription is accurate and even
The case is excellent, as a gift, the store put the holder on the sticker. The holder is durable. Very satisfied
Very beautiful and quality cover, madly satisfied!
Producto tal cual aparece en la foto. El envío demoro bastante 23/07/2020 y el producto me llegó el día de hoy 08/09/2020.
This case is soo pretty i Love it , also store added Gift, thank you! :)
Me encanta !!!! Llevaba mucho tiempo viendo la funda en fotos de influencer y siempre la he querido pero en tiendas físicas estaban super caras, tipo 20€ y como que no me iba a gastar tal dineral en una funda. Yo me compré la de iphone 7 plus y genial, podéis mirar las fotos y veréis que está como en la descripción, es más, un poco más adelante pienso comprarme más pero con otra frase diferente. 100% recomendada!!
Cheholchik came, quite good. Passed the test of strength and protection falling on the paving stone)
A good cover, the sides are thin enough, slightly perform to protect the glass, but not much, but the camera protects well, the inscription is qualitatively made, not paper, in general, I'm happy with the purchase. The store as a gift popsokett put, and that much is important, the parcel very quickly came!
Came quickly, everything is super
все отлично подошло,качество отличное,но пришёл не тот,который заказывала. пришёл чехол за 21 день
Хороший чехол. Надпись просто наклейка сверху. Камера защищена. А так обычный силиконовый чехол.
Cool cover, though the inscription is straight Tipo somehow pasted, I do not think, that it will last a long time on the case. Come in 1,5, put it in the mailbox. The sides are small when I put the screen down-the cover protects the glass
Went almost a month and a half, in order put such a thing)
Nice case. I love them. The sticker is firmly glued. The gift has been attached. Thank you.
Nice just like the picture but very slow delivery
Sūtījums Neatnāca. Nauda atgriezta.
Delivery on time, the size of the village is perfect. I advise to use with a protective glass-in this case, the edge at the joints is almost invisible. Printing is pleased with simple, matte, but for this money is quite worthy
It’s a really nice case, exactly what I was expecting and for the price the quality is really good. Even though it’s really thin, so it’s more for the style than protection. Also came with an extra gift! I’m really happy with this purchase
The goods came in safe and safe. The case is very high quality. The store put a gift. Thank you)
Fast delivery to Moscow. Very nice case in quality.