SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is so chic! Wine red brightens the skin, sequin panels add dimension. The length is just right—got tons of compliments at the party.
Omg this burgundy sequin patchwork dress is chef’s kiss! The sleeveless cut is so cute and the sequin bits don’t itch at all. Short length is perfect for parties, fits like a glove too. Got so many stares when i wore it out!
Wore it to a party and got so many compliments! The fit is great and the sequins are sewn on securely. A total winner.
Obsessed with this little red dress! The sleeveless cut is chic and the sequin fabric feels high quality. Perfect for a night out.
Wore it on a date right after it arrived! My boyfriend couldn't stop complimenting me. The sequins are blingy yet wearable daily, and the fabric is comfy with a perfect waist fit. So in love!
Didn't want to take it off! The sequins feel premium and don't shed. Sleeveless shows off my arms, and the mini length makes my legs look longer—got compliments all night on my date.
Gotta give this dress props! The color is a classy burgundy, and the sequins look unreal under lights. The length is perfect for petites—just add heels to own the room.
The dress is even prettier in person! The sequins are sewn on tight, and the paneling looks so chic. It's fully lined so it's comfy, and the cut is crazy flattering. Totally worth it!
It's stunning in person! The sequins are blingy but not cheap, and the panels flow so well. The sleeveless mini shows off my figure, plus it's lined—no filter needed for photos.
This sequin dress totally dazzles me! Sleeveless is cool and flattering, and the sequins are sewn on tight. Perfect length to own the spotlight at parties—my girls all asked for the link.
This wine-red sequin dress is stunning! The sleeveless cut shows off arms perfectly, and the sparkle isn't tacky at all. Obsessed!
Very pleasantly surprised when it arrived! The sequins are securely sewn and not scratchy, and the burgundy is incredibly flattering. The waist-nipping cut is slimming and the lining is comfortable—a photogenic dress with great quality.
This red dress makes me look instantly brighter! The sequins sparkle in sunlight, and the panels flow seamlessly. The sleeveless mini cut is so energetic—perfect for parties.
Love it so much! The dress is finely detailed, and the sequined sections are lined so they're not scratchy. It has a nice weight and doesn't look cheap at all—turns heads both day and night. My friends all complimented it!
This wine red sleeveless sequin mini dress is a stunner! The sequins sparkle softly, no cheap shine. Sleeveless design shows off arms nicely, fits like a glove. Pairs with heels or sneakers, perfect for dates or parties. Total wardrobe winner!
It looks even better in person! The burgundy is incredibly flattering, and the sequins are securely attached. The fit is sharp, and the length is perfect for petite frames—a real standout piece.