SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm delighted, i really liked the jacket, everything is right, oversize <3... And this is me in blackpink)))))
Definitely recommend the store! Answers all questions) ordered l then after looking at the comments ordered s, changed the size to me, and everything was perfect! Sits a little free, but this is good! I myself wear sizes 44-46
Fast delivery-less than 2 weeks to mo. At its russian size 46-48 ordered m, i liked how the jacket sat on me. Due to the fact that the model of oversize sleeves is not short. On the sleeves are fabric cuffs, the hood is not large, but the zipper is fastened high-the throat is closed. I took a jacket to walk with a dog-the color is not mark, i think that for 1340 rubles this is an excellent purchase! Not short sleeves still try to find on ali. I recommend!
It's toy very happy, the parka is perfect! Just like in the picture and it looked just like i wanted. I'm size m and i asked for m, i got a little big but i like it that way.
It would be fine if it wasn't so bad. the jacket itself is quite decent, but it is sewn terribly. it was sewed, steamed and sewed again. all in punched holes, a hole under the arm and a skewed bottom. this is not factory quality, but underground. i opened a dispute, returned some money, i will drive to my mind.
great jacket! the quality is good, with well-functioning pockets and zippers. it looks just as it does in the picture, and the medium was a perfect sleeve length for my arms. came packaged well and had no smell. the fit is true to size! i wear a s/m and sized up to a medium, and it’s perfect (a little on the larger size because it’s a boxy fit).
A beautiful jacket, sits well, appropriate oversize) the store pulled before the end of the processing period and every time answered 'today ship'-very unpleasant
The jacket is cool, but take strictly your size, i ordered a larger size and now i'm drowning. But overall satisfied
The jacket is warm, came for 18 days to the republic of komi, exactly stitched, came very quickly, served all the time
Class! Balon soft, quality factory! Pretty warm, at og 104 freely, for overtake style it is normal! The bottom is rounded and below the top is a little! Very satisfied!