SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Today i received a sundress. Very satisfied. Declared as 100% cotton. Ordered size m, the store advised l, would be large. Sat well in the chest. My parameters og-85, ob-94, ot-70. delivery is fast, the seller answered the questions quickly.
A good sundress, the fabric is natural, the size grid is correct. feedback began and took m, as a result bolshevat, it was necessary to take s.
Excellent! Very stylish and elegant. The Seller is great, he recommended me to order one size bigger, than I did. Thank you very much. I highly recommend this store and the Seller. I'll test this stunning dress with Arizona's summer :)
I really liked the dress. Light, cotton, for the summer what you need. At a height of 164 length midi. To buy i advise.
Sarafan really liked! Pleasant fabric, fast delivery, exactly as in the photo. But on og 84 the size of m was large. If you wear with a bra, then just, but it can be seen under the armpits and straps from behind stick out. Without a bra you can wear, nothing shines through. Therefore, i will sew a little armpits and will be ok. In the photo i'm in the bust.
In moscow, the dress came in 9 days, the material is cotton, a little shines through the fabric, but the linen will not be visible. Cut as a robe: buttoned and belted. On the parameters 88-75-100 the size l sits well, the hips do not fit, the chest is free. Perhaps the size of m in the chest would sit better, but was afraid that the hips would tighten. On height 167 length below the knees. There is no smell, a pair of protruding threads and in the chest area there is a small jamb, but in general the goods are good!
Good sundress. At 40-42 took m. it was possible and less size to take. Slightly stick out the thread. But overall cool
Very good sundress, a little loose, but i just wanted, and there is no less size) the parcel came very quickly, less than 2 weeks
Beautiful sundress, sat perfectly, a lot of threads, but this is not a problem.
The dress is just super, i'm happy as an elephant))) nice fabric hb, fashionable model.. For the summer will be super)))