SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is perfect, they wrote that the straps are long, i norms! At her m ordered s, sat perfectly
Compliant product I wear a size M and am pregnant 5 months
At 42-44 bought the size s, the dress came up, stitched well, with a lining, i recommend the product and the store
The quality is excellent, very beautiful dress. The only negative-it is full, will suit higher girls.
Ordered on may 12, received a notification from the mail on june 1. Everything is fine, without spills. My height is 167, weight is 57. I ordered the size s. my parameters 85-70-90. the village is good, does not press, does not stretch anywhere. As it should. But perhaps who wants a more baggy option, order m. About the helmets many who write that the helmets are long. Like you dress, correct, then sits well, but it is worth a little movement-moves the dress and sees the bra in front, so yes, you have to shorten them a little. The order is satisfied.
Very fast. Quality as in the picture. I'm very happy. Thank You
Cool dress, the village is perfect, 88-65-95
Quality is good. Price 900. The straps are long-stitched. Tight! Bigger by 2 sizes! I 44-46 m, ordered m (and looks like xl) not short! Panic's a little loose. Heavy. It came very quickly 15-20 days to the urals
The dress is beautiful, shiny. Straps, of course, need to be redone. On the growth of 165-very short. on my 48-l back-to-back, you need more on the size. Sequins all the time you need to correct-unfold. Not pricked-the lining is dense. after some alterations-you can and dress. In principle, the purchase is satisfied.