SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, and fast 23 days to delivery. It is the MSM picture loved will buy more
Divine material equal to the photo i recommend 100% arrive in uruguay in 20 days!
My measurements: bust 94 cms, waist 78 cms and hip 100 cms. Size 12 very large, i should have chosen one size less, it's better to choose size 10. good quality, to el salvador came in 2 months.
good product, feet the size, comfterbol and the same color as shows.
Amazing dress! Ordering for the second time, since the first time i chose too big size. If you are not sure about what size to chose, i advice take smaller. It is nice quality, soft fabric, looks expensive. I’m very satisfied! The package arrived after 16days! Thank you! Deffinitelly recommend dress and store!
Delivery two weeks to tatarstan. The dress is excellent, especially for 1650 rubles. A little with the size lost, ordered 6 (38), my parameters og 88, under the breast 74, ot 66, ob 98, in weight gained, thought 4 (36) will be not enough, yes, and all around me they told me to take more, well, also according to the reviews chose after all 6, And lost in the chest very freely well and like all the long straps, ordered for the wedding, had to be reordered, i hope to have time to come, and so the dress is wonderful, take for such a sum and such a quality dress in the floor you will not find.
Fast delivery! The dress is not quite as in the picture.. but is beautiful enough! Need some corrections, because every figure is unique :) but overall I LOVE IT
very beautiful, i like it!! but i ordered a little bigger so now have to go and alter. which maybe cost me $15 but LOVING IT!!
I ordered this dress in different sizes for my bridesmaids and they sent me the dresses by DHL without any extra charge yay! The dresses are very pretty. Thank you Ever Pretty!!!!
Thank you, the delivery is very fast.
At the top .... a little too big chest level. It's adjustable .... the color is as in the picture. I followed the advice by taking slightly larger. I checked my measurements at the size and took 40.
Acenta well .. Meets measures referred .. Color match .. Not long time to come. Recommend the store
To be my first purchase i will be very happy. I like it very much. The dress is the same as the picture. It'll take me a month and a half. The material is fine. It's well done. I like me very much and recommend the store.
I liked the dress, very good quality, i advise. Delivery mega fast. My height is 164, i took the size 8 all came up, a little long, but with rubles it will be the most.
Perfect. Correct proportions. I measure 1,58 cm weight 64 kg, i ordered a 6 usa and it looks great on me. Ma quality is normal as the dresses of the shops. Long correct. He arrived fast before two weeks. Thank you
I ordered the size grid 12 size. About 104 og 98. But probably 10 would fit. In the chest is too big in my opinion. And so the dress is super. Height 170 in the floor and under the heel. Delivery less than a month
Board super! The store is super! advised the size, i would take volche, i listened well. I ordered a second time. Comes very quickly.
The Dress is easy class, matches the Description, the Size fits perfectly and looks very handsome, i'll it very recommend
I just received the 13 dresses for my sister's wedding, the dresses they are magnetic, material and high quality finish, the store gave me a big favor, since the wedding is this week, he sent me dress by DHL to receive them quickly, I do not know what to say, it is very understanding and generous, u- big thank you to your service, one thing is sure that I will be faithful as a customer, and very happy to do my shopping from your company
It's beautiful, the second i ask is the store and it's much nicer than the picture. I use a 40 and i ordered the 8, it's perfect for me and it arrived certified in 2weeks