SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super soft and pleasant touch. It looks great. Fast shipping, in 2 weeks has arrived. I recommend it.
Popsoket from another store took, the color of the cover is beautiful, the case is convenient not bulky
I charm cute color and good material super fast shipping in 3 weeks I arrive
The first case, which is so high quality!!! Thank you, advise
Thin good cover!
Fits the phones very well. The material feeling is not bad but not super sticky to other surfaces Color is great. Took 27 days to arrive to Hungary
It fits well on iPhone 11 max pro and I really like the color. Sillicon cover with soft material inside. Very satisfied with the order.
In 26 days it was carried by mail to Mo, the track was tracked. Cover as in the description, all norms. Shop and delivery of ATP.
Product purchased for iPhone 11. Very slick back!
Excellent, I advise everyone, the store quickly sent, quickly reached
Мягкий на ощупь, не много тоньше чем у меня был. Удобно что по всему периметру телефон закрыт. Бортиков нет, на прошлом чехле он выпирал не много выше стекла. В целом очень давольная
Чехол пришёл за два с половиной месяца. Немного скользкий, подкладка внутри очень качественно сделана, цвет уходит в сторону лососевого. Все дырки подходят. Рекомендую к покупке!
Классный чехольчик, как влитой на телефоне! Добротно сделан, не дубовый. Цвет соответствует, то что надо. Ну очень приятно его держать в руке, только немного скользит. Доставка быстрая, до Московской обл. за 12 дней. Благодарим и рекомендуем! 5+
Чехол понравился, хотя немного скользит в руке и на нем остаются отпечатки пальцев и другие следы, но их видно только на свету. Думаю, что он хорошо защищает телефон, так как закрывает края экрана и матовое стекло около камер.
Чехол классный, очень слимовый, софттач, кнопки через него нажимаются хорошо, но по сравнению с моим предыдущим кажется достаточно скользким, но это субъективно. Шёл до Москвы примерно 40 дней. Срочности в нем не было, к продавцу претензий не имею. Качество понравилось. Думаю, закажу ещё.
Went a little more than a month to St. Petersburg. They did not communicate with the store. Came in a bag of mail. The cover is soft, I.E. Gots, thin. Inside is a soft coating. To the touch is pleasant. The camera from the cover does not stick out. The phone in the case sits generally normally, but it seems that it is not enough (can be seen in the photo, that red looks out), all the holes and buttons are made neatly. On the screen there is a sewn glass-chelol does not cover it. We thought that the hole under the camera would be right back to back, but it turned out to be a little more.
ставлю 10/10
Good cases for your money. But the Black did not have time to get it, it's already clogged and not cleaned))
The goods came quickly, was supposed to come on June 10, but came in late May. The quality is excellent. Tight cover, everything closes. The color is not saturated pink, so more powder, which is also very like
Very good covers, thin, all closed, most importantly the cameras are protected! Within two weeks delivered to Kazakhstan!