SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 20 received January 31. She's beautiful, just super. I'm delighted. I wear the size S ordered L. generally good. But the trail. I'll order m.
приятный материал,не липнет, качество хорошее,на свой S взяла М ку,сидит свободно
Костюм хороший,качество отличное!На мой рост 164 идеально и штанина и рукав !Рекомендую !!
Quality pajamas. I'm not special in fabrics, but I feel cotton. On size 44 you can take on a larger size, if you want more freely.
Very pleasant to the body pajamas, on its S took the size M, of course the sleeves would like a little longer, but this is already my zamorochki, I love when when I would order more in other colors, I recommend))
Pajamas are perfect. This is a staple. Size L sat on my 44 (OG 89, OT 70, OB 98, height 170, weight 64 kg). Pleasant to the body, sewn wonderful. Delivery to Kamchatka is fast. I did not communicate with the store.
Awesome pajamas!!!! Came just instantly (ordered 11.01 came 24.01) 2 weeks!!! The dimensional grid did not look, but took with a margin, since I understood that in China the sizes differ greatly. On my height 172 and weight 56 took XL. And the village is good for me, (but given that I love free style!!!!) you could probably take it, but it would be short arms and legs. About the material, this is in general a separate comment must be written, it is pleasant and does not stick to the body! And most importantly, even in pants from such a fabric will not be hot and even in the summer! I think that just a find!!! I will order another at least!!!!! Wait for a review for one more set!
Everything is fine, the material is pleasant, viscose. Fit in size. While pregnant, but still norms .. Chest about 90, ass 110 now probably already, the stomach is not aware .. XL is great...
On height 165 length and size, as it should. Thin cotton (non-cold and non-hot will be in the summer). The seams are even. Crumpled lightly.
it is my 4th pyjama from this store! Once again, Wonderful pyjama ! I love it! These are no pockets like on other models, but I still very comfortable and pleasant to skin. I will buy again ;)
Before ekb for 2 weeks, pleasant, for her s-m ordered M, everything came up
Delivery fast less than 2 weeks, size S ideally sat height 160
Quality is super, took a larger size) did not lose, I'll see how the suit will behave after washing) thanks store
Pajamas are chic. The material is pleasant to the body. Got there quickly. My parameters are 94-80-104, height 168. The bottom sat perfectly, the top is a little long sleeve. The color is bright.
Excellent value for money, for your money is very cool. I took XL to Russian 44-46, sat down with a margin and well, TC can revenge after washing. The coloring is tender. recommend!
It all came in two weeks, very quickly, but I did not buy with the size, reading reviews) I will not return
The quality is excellent, light and comfortable. Took a bigger size at its 44-46
The order came in 17 days, I'm surprised and glad that so quickly. The product corresponds to the description. My parameters: OG 88, OT 74, OB 96, height 164. I think that the size is just right. From the kit in delight! The fabric is very pleasant, looks and feels gentle. They can meet strings, but for me the quality is good. I did not have to communicate with the store.
I ordered 19.10, 08.11 arrived at the post office. At its S (161 cm, 55 kg) ordered M, sat well, but it would be possible to order more (I love oversize). The fabric is pleasant, it looks more like silk. There was a couple of sticking threads, but not critical. Bought for 1 330 rubles. Thank you!
There is certainly something to change about, Chevrolet is small but so not noticeable! But I'm happy!!! Viscose fabric!!!