SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful dress, I recommend!
The dress is super! At 48 the size ordered L. Excellent village. Fabric staple. For the summer, what you need. I like it a little less than a month before Kiev.
Super !
Fast delivery to Ufa. The fabric is very pleasant, at 42-44 it is better to take M. Seller and Sarafan recommended
The store is reliable-quickly issued and sent the order. The parcel was tracked all the way. The product is received in the shortest possible time and corresponds to the description. I advise everyone of this seller and its quality goods. It's nice to deal with a reliable store. Great service. Recommend! Thank you very much for the promotion♥& Middot;⭐⭐⭐⭐⭐
Very good product, such as photo, size well according to table and good contact with store. Recommended.,,,thank you very much.
Размер соответствует размерной таблице, на российский 48 хорошо сел L на рост 166, ог-100, от-75, об-100. Платье красивое, легкое и яркое, летнее. Качество на высоте. Дошло быстро. Рекомендую товар и продавца. )
I was delighted, I did not even expect that the dress is so cool! My height is 168, the weight is somewhere 60, took the size M, the sole is perfect!
The dress is very beautiful, long. nice material. Well lies. On the Size M took L, came up perfectly. If you are not confused by the neck;), then safely take it-you will not regret it. Want to order another color
Very good product, such as photo, size well according to table and good contact with store. Recommended.
The dress is not bad, only it was necessary to take more, took based on the reviews. Height 167 90 × 75 × 95 I almost comfortable in the chest would like more freely. I do not like when I'm under my throat, this dress turned out like this. Maxi length.
Not bad, it looks like the photo but the colors in person don't look like in the photo, the other thing is that on the top of the chair and on the chest that goes up to the neck it's not okay, it's pretty wide. It's not like the picture. I don't know if maybe with a nenor size that you wear looks better.
Beautiful dress!!! Great quality, not synthetic, looks expensive. Shipped in less than 2 weeks to US
I liked everything, the dimensional grid is correct. Fast shipping.
Very very pretty entirely satisfied
Excellent quality, to the touch as from HB. Delivery is a month. The height of 167 cm is short. On the parameters 87-67-92 cm size M sat perfectly.
Super
The dress really liked it. XL approached 48-50 R. The coloring is very beautiful, the fabric is pleasant, although synthetics. A little bit more in the armhole, but it's fixed
Same as picture, shipping very fast