SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On size 44 with difficulty, but climbed. Good socks, thanks
At 42-43 the size is perfect. Quality is good, came quickly
The parcel came to Bryansk for 20 days. It's fine.
The product corresponds to the description. The parcel came quickly. Thank you store.
Very satisfied with the product, it is very good material, ideal for winter <3 I love it
I order the second time and everything is fine-dense, large, of course synthetics, but warm. Came mega quickly
Comfortable and long. Warm but also for the summer will go. I came quickly advise!!! I'm sorry that there is no photo with them .. (
In the Krasnodar Territory, socks arrived in 17 days. Convenient receipt in the cell "pyaterochki". The socks are synthetic, tight, without a chemical smell, high, the pattern is clear and bright, stretched to the foot in 26 cm tight, sit in the shape of the body. I ordered black and white, look fashionable and bold. I recommend the goods and the store! Thank you very much!!
Awesome socks, just Bombay. Fairly dense, and they will not fall off exactly, but they do not squeeze the leg. You can put them by the way cool down as on the photo, but it's at home rather)) and just an unrealistically cool idea of binding socks with a small metal metal metal bracket
Baldeege
Cool, good socks
Cloth is dense, it seems that can leg and will hurt, but despite what is quite full, they got well and do not cause inconvenience
Looks exactly like the picture, good quality, ordered on the 23th November and received on the 14th December
All socks are super cool and bright! As tall as I wanted. No smell. I will order more
It came quickly. Quality is good. On my 45 size dresses almost easily
As in the photo, the most ordinary socks, thanks Came wet for some reason, there is no smell
Dense as a rhino's skin, high, you can play checkers on them
MM, came socks that drove 2 months, but they are for summer, 25.5 cm fit
The goods arrived in time. Corresponds to the description. Packed well.
Quality is good, nice fabric It was less than a month All as in the description