SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
très chaud parfait et conforme à la description ;)
Excellent. Great quality. Like it a lot
Very cute !! With a little present in it :) so lovely ! Thank you
Fits perfectly!
just perfect like it soon much, The stitching is accurate and the quality of the wool is excellent. I recommend it thanks to the store. My order came quickly too.
Быстро пришёл. Качество великолепное . На 160 рост брала L
Super cardigan. For a long time I wanted to buy it. The quality is good, the threads do not stick out anywhere. Thank you very much to the store for the fast shipment. the 165 sleeve height is not much short, but it is not critic. The length is good.
Madly like this cardigan. I'm not taking it off. Very good quality. Come quickly. Three weeks. Warm and very comfortable.
Took the size of M. on my 92-78-86 and 162 cm sat well. Oversize. On quality at 3 with a plus. Synthetics are clean, strongly electrified, felt like "glass" and "crispy"
The jacket is very good fabrics quality and beautiful shape. But this is bit bigger than I think
Loved it...i love wearing big sweaters so I ordered one size big.
Very cool cardigan! The quality is very good, all patches are sewn on the conscience. Polyester, but very good quality. Size L sits perfectly on the actual size S and height 179 cm.
In places very carelessly made, a lot of sticking threads. The size was more than I thought
Great material but very slow to arrive, but worth
Cardigan is happy. But I started reviews and ordered L size, I wear s-m when I tried on it, that M size would be like an oversize and sit better. And so the quality is good, not pricked, there is no smell, thanks to the store for the gift, trivia, it's nice. Came fast
The jacket is very cool soft comfortable for 50-52 took 2 XL color brighter than in the photo more saturated, the only thing with the growth of 164 sleeve is short, and everything else is just a class! Product and producer I recommend!
Material looks and feels good. Even my husband could wear it. It looked cool on him.
To Germany, the parcel was about 3 weeks old. Completely corresponds to the description, but the color in life is more milky. Very nice and soft cardigan. Sleeves are a little short, but it's just my hands long)) the parcel was tracked. All OK
Good quality, very thick, expected the sleeves were longer but is normal size just a little short sleeves. Some loose ends and decoration only in front. Fast arrived in Brazil, about 15 ~ 20 days. Ordered XXL and have 1,65cm and weight 70kg.
I ordered myself and my sister, the quality is excellent, I liked it very much, warm, embroidery quality. The sleeve is short for 165 cm height, I recommend the store to lengthen the sleeve of this model