SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive very fast excellent fabric quality.
Beautiful, the quality of the fabric is very good. I would definitely buy the brand again.
Amazing quality as always. Dress fit lik e a glove.
Boa qualidade. Recomendo mandar vir o número acima
Omg this dress is a must buy
Very nice dress
Absolutely gorgeous!
Great communication, fast shipoing And ofcourse beautiful dress! I will order more for sure! 10/10!!!
The store is muddy. The goods presented on the site are often out of stock, after payment writes and asks to change the color or model, the request to return money does not respond, offers to return the coupon the coupon Agreed to the coupon, chose another dress, it was also not. Suggested we wait until they left. With the shipment pulled. Created obstacles in buying. But the quality of the dress is good. In general, ambiguous feelings of purchase. For the need to re-buy would not buy more in this store.
Very fast delivery, for 6 days in St. Petersburg. The dress is beautiful, the fabric is slightly shiny, dense, stretches well. On the parameters 90/67/94 approached the size m. But in the chest is slightly tight, but since the fabric stretches, it's normal. The shoulder lies well, everything is in shape. But the cut from behind is very large, I will sew a little. Height 172 cm. Slightly creeps up when moving, but it's not scary if you sew the cut.
Beautiful by cons attention it will have to sew behind because the hole behind is too high and we see everything
Good
je recommande robe magnifique et met les formes en valeur
Beautiful sin I go strait from the breast. Should do the xl the store also because it would be like the Italian.
Very very happy quality of the 5 Star fabric the dress is in accordance with the photo I advise honest store and I received it very quickly A big thank you
Future within unless two weeks to UK. dimensions to agree, is with stretchy, matching the masywnego material.
good !!!
Beautiful!!!! Great material! I love it. I am 5’2 120lb. Medium is perfect.
The dress was pleasant, tight bandage. I ordered the size m for the parameters 85/65/93, the village is comfortable, does not press (it's good that s did not take, I think it would tighten). Delivery less than a month.