SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cool, but everything sticks on the noses and starts to fall off on the first day. but all the details themselves are high quality and well-made, looks great and the shoes are very light and comfortable. I took the usual size, it's a bit small, but I wouldn't take a larger one.
They are perfect, I love them, very good quality
Tuff, you can slip them on and off too. These shoes also give you like 4 extra inches of height ☠️ ☠️
Nice model, but they sent the wrong size. The shoes didn't fit me at all. I had to sell the shoes. I ordered 36, but they sent me 40. The foot fits twice in the holes, but they are very cute.
Totally worth the wait. I love the shoes, i think they have the perfect weight; not too heavy, not too light, but good support. I'm gonna make sure to take good care of them, but i hope they age well because they are fabulous!!!! Also i appreciate the communication of the seller
It arrived quickly, I ordered size 36 and it fits perfectly, they are very comfortable and lightweight.
very good quality, they arrived in Ukraine in 12 days, I took size 38 for mine 37, it fit perfectly, I recommend it to everyone)
They are really beautiful, I ordered a larger size than the one I usually buy (36) and it turned out fine, a little loose but not enough for the shoe to be annoying or to stay loose; so I advise you to ask for the size they usually wear. There were no problems with the laces or buckles. They are very comfortable and easy to use.
AMGS, simply INCRIBLE! Comfortable, great quality and the main thing, LINDO! I loved this purchase and will definitely order more times with this seller. The delivery was scheduled only for the end of the month (30/03) and it arrived today (14/03), even though I bought it on 06/03. Buy, just buy
I bought it for my daughter. everything went great. fast delivery. packaged efficiently and securely. shoes are fun.
Beautiful, even though I haven't used them much, it seems that they are of good quality, they are quite heavy and very pretty! !
Im so happy about it i eyeballed my size and they fit perfectly i was nervous that i might would have to return them but they fit perfectly + fast shipping too!! !
beautiful cool very very quickly arrived
Normally I wear 40/41 so I took 41 this time and they fit perfectly! are totally comfortable and arrived quickly. :)
good, for my 37 I took 38, they were a little big, the sole was 7 cm and the total weight was 1,3 kg, they can be easily felt on the legs, delivery to Ukraine is 12 days
The order arrived very quickly, satisfied with them
What I really liked. If a big drop but it's not terrible
Sent 2 sizes smaller than I ordered!!!! and on one boot the badge is attached upside down ((((
bruh just saved 300$ and ive never been more proud, they’re comfy and well made, also the details look better in person
Just awesome!! Ordered my regular size 40, fit perfectly. Delivery took 12 days