SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the dress is great, and the floral pattern is very unique. Wearing it gives it a personality and i really like it!
I really like the style of this floral skirt, it looks great in my figure and is worth recommending!
This floral dress is really beautiful! The fresh and elegant floral patterns make people fall in love at a glance. The fabric is soft and comfortable, fits very well, and looks particularly stylish. Whether it's daily travel or dating and gathering, it can become the focus, praised by friends, and sincerely recommended to everyone!
The quality of the skirt is very good, and the floral design is unique and elegant. It fits well and looks tall. The fabric has good breathability and is suitable for summer wear. The seller's service attitude is good, good reviews!
The floral element design is unique, and the texture of the dress is super great. Wearing it feels very comfortable and has good breathability. The flowing skirt exudes a feminine and graceful temperament. After washing, there was no fading or deformation, it's really worth it!
This pink printed slim fit dress is truly stunning! The pink base paired with delicate prints showcases a unique charm and style. The slim fit design is cleverly crafted, perfectly outlining the curves of the body shape. The fabric is soft and comfortable, providing an excellent wearing experience. Whether it's daily travel or attending gatherings, you can become the center of attention of the entire venue. The seller shipped quickly and the packaging was exquisite. I am very satisfied with this purchase!
The pink fairy dress has a high-quality fabric texture and a slim cut that makes it look slimmer. Wearing it feels like turning into a princess in a fairy tale, elegant and sexy. The seller ships quickly and is worth buying!
This slim fit chiffon skirt is really heart warming! Its design is simple yet elegant, instantly enhancing its temperament when worn. The fabric is light and transparent, giving people a feeling of ethereal charm. The design of the skirt is also very unique, which can effectively decorate the body shape. The logistics are fast and the seller has a good service attitude. This shopping trip was really worth the money!
The slim fit gauze skirt fairy style is really eye-catching! Its slim fit makes it look slimmer, and after wearing it, the figure becomes even more slender. The fabric is soft and comfortable, providing an excellent wearing experience. The design of the skirt is also very unique, which can well showcase the softness and charm of women. The logistics are fast, the seller's service attitude is good, and i am very satisfied with this shopping experience!
The slim fit gauze skirt fairy style is really beautiful! Its design is full of romance and elegance, wearing it feels like being in a fairy tale world. The fabric is light and transparent, and the skirt is graceful and agile, showing the softness and charm of women when walking. The size is also very standard, and it fits well when worn. The seller's delivery speed is very fast, and the packaging is also very thoughtful. The overall shopping experience is fantastic!
This fairy veil dress is really beautiful, with a light and flowing skirt that resembles a fairy descending to earth. The fabric is soft and comfortable, and wearing it feels like being in a dreamlike fairyland. Whether it's daily travel or attending gatherings, you can become the center of attention, highly recommended!