SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice jacket.
super! very fast shipping! i 21.08 - 13.09 i get it.
Flak Jacket as described, really very beautiful! Arrived in less than 30 days Very attentive. One of my best shopping.
Jaqueta linda demais. Vendedor super amável e confiável. Com certeza farei novas compras nessa loja. Obrigada amável vendedor.
Minha melhor compra até agora. A jaqueta é quentinha e ótima agora para o inverno aqui de SP.
La compré el 19 de abril, llegó hoy 7 de Junio, tardó un poco pero llegó en muy buenas condiciones. Soy talla S y compré talla M. Tuve problemas con el número de seguimiento pero el vendedor lo solucionó de inmediato. Buen producto :)
a poco corta, beautiful But CAMPERA l, the store equivocó the number solucionó But FOLLOW UP women's dress
The store replies easily whenever I press my concerns. At first, my parcel was delivered to a wrong address, the seller was able to solve this problem fast and I received my parcel after a week. Thank you so much! The wait was worth it! The quality is very good, same as what the picture looks like and its description. It is comfortable, no smell, seams are well sewed. I am happy with my purchase. Definitely recommend this seller. Two thumbs up!
very happy with the purchase and with the delivery! seems well comfortable pra use no day the day and quentinha! got 1,73 and 70 kg caught the xxl
cool, ждала very! and looks reputably! took l, and смотрелась оверсайз slightly to be anything to put on. hot it is not strong will. despatching long store.
no exaggeration, deputy сатаны really store. неправдами and sending тянул правдами all. then солгал about sent it. спохватилась 14 day, goods delivered обнаружилось when other city (gave foreign track, lest not возмущалась). врать started, goods lost, matchs another (jacket really just no stock). only one week 2-3, sent the goods. дошла, turns, month. this whole заняла чехарда 2 month. ali 15-ого i on, встречала hell this but no more. i orders and decent. but. окупает all. spring autumn coat good. fully compliant with the description.
really super coat, quality us height, i liked it.
even the number you there were a problem FOLLOW UP it very fashion satisfied the communication store abreast who had me all. excellent quality!!
it is just!!! long ооочень ❤️доставка, warned store but, fabric type is no stock, so shipping задержится)) thanks for the great!) 67 excellent parameters 92 165 height satisfied very l подошёл!))) fabric way, no smell))) only shortcomings, are not convenient pockets this (сногшибательно so all
jacket шла 2 month. треком накосячил normally with store, gave the. like jacket, thread not stick up, smell no
store very considerate and talkative, only have the thank, the clothing equals the photo, plus lovely is very good and lined, optimal purchase