Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For those who are considering buying, i highly recommend it because it's very beautiful, very cute, very comfortable. I loved it with passion, please just buy it.
Received the order quickly, in 10 days. The sweater matches the description on the website. It feels pleasant to the touch and warm. I chose the size according to the measurements in the table - it fit me. Overall, i am satisfied with everything and recommend the seller.
Very beautiful look as is in the photo i recommend them widely for your purchase ...... Very good price!
Good sweater i like it! The fabric is very comfortable, flexible, and fits perfectly to the body, highly recommended!
Satisfied with my purchase, they arrived quickly and well-packaged. For the price, they are really worth it; they look modern, combine easily, and are perfect for both everyday wear and more formal occasions.
The sweater arrived sooner than expected. It's beautiful, soft, and very warm. The quality is outstanding for the price. No issues at all. Thank you!
Cute, ended up making me look super nice, the quality is decent :)
I saw it on the ali screen and liked it, it's warm and nice. It fits me perfectly, is spacious, and comfortable. I think it would be good to wear it in the morning and evening during autumn when you feel cold. It's cozy and pretty. I think it was a good purchase. I will wear it well. Thank you!
Great quality knit, warm and comfortable,i get so many compliments when i wear this!
Excellent value for money. Very soft and pleasant. I buy them for the third time, wear them all the time, so versatile, comfortable and warm, any day, any time.
Impressed me, seriously, the fabric is very soft so that it does not look ""cheap"" and the lines are not distorted or hollow when it is stretched when it is put on! Love! !
This sweater is unbelievably soft and so stylish! It feels incredibly premium and looks far more expensive . The perfect, cozy layer for elevating any casual outfit. An absolute dream to wear!
This sweater is really fashionable,i really like it!
Absolutely beautiful sweater! Very high quality fabric and sewing work, fits perfectly. Sizing exactly as described. I love this store, everything i have purchased is very high quality.
Very nice and stylish pullover. For such a price , i recommend it!
I like the sweater, everything is done carefully. The color is beautiful, very light, airy and pleasant.
The shopping experience was excellent. The garment i received has a really pleasant fabric to the touch; it's soft, light, and of high quality, perfect to wear on any occasion without being uncomfortable.