SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in two weeks. Quality is good, warm, cozy. Took M for height 155
Ordered XXL something similar to XL, but the delivery is very fast, ordered 11.11 came 26.11. Thank you
Expected not a lot of other fur, but also good. I advise you to buy took on size larger than XL
Is very good
For a long time I chose a hoodie and stopped at this, for this price it was not bad, for the season is enough. Do not be afraid, safely focus on reviews. My height is 176 and I took the largest size, it's just for me. But know, the hood is too small, if you choose a size in size. It came in two weeks, just super!
I ordered XXL, my height 164, weight 66, OG 92, OT 80, OB 102. It's been about a month. The sweatshirt is very warm, as if three layers of fleece on you, I do not know how else to describe. Not so her Pushok imagined, this one as if rolled down and spat, straight plush, but it does not look bad. Probably like all Chinese sweaters it has a small length, but not sleeves, and a small hood, but I usually do not wear it, it's not important to me. But that's for the length of an insult of course (phaha, while the photo has fallen in love with it and already whatever, that is short). Still the ropes are long and the threads in them are stretched very easily, unpleasant of course. Already love her❤✨
Cool jacket, there is a smell, but I think it's fix, warm, for the winter will go, took L
The goods arrived in two and a half weeks. There is a minus (I saw, someone already wrote in the reviews)-A small copyushon, but it's not such a problem, to be honest. Corman in front is a little too small, also not critical. (see. Photo) Took on growth 160-l. It's half the butt. It is soft and warm, so generally class
Very rarely I write reviews to any goods, but do not make it this time will be a mistake. The product corresponds to the description-soft, warm, pleasant touch sweatshirt (both from the inside and outside). The hood, unfortunately, is small, but it's not so critical (especially if you consider that, that I do not use it). I took the size XL, despite the fact that I have a size L. I was afraid that the elastic band from below will somehow tighten me, for I'm quite well-fed. But no, she is free, which can not but delight. With the size did not lose, everything suits me. The store sent the goods the same day. The jacket came just a week later, which was a surprise to me. In general, the goods are satisfied, I advise the seller!
Cool Teddy Bear) I adore this jacket for my 46 ordered XL, you can safely order less, M .... do not lose .... the store and the store recommend. Delivery to Nizhny Novgorod 14 days
Nice sweatshirt. On me sits freely. Sleeves are wide, this allows you to even wear a turtleneck under the bottom, if you need to. It is very comfortable in it.
Теплая кофта, мягкая и хорошо прошита. Не длинная, капюшон не очень большой. На ог85/от62/об96, рост 158 заказала L мне нравится как она сидит, если бы заказала больше то было бы уже не то. Есть запах, так что нужно постирать. Молочный цвет. До тамбовской области шло меньше месяца.
Great jacket... very thick, I did not even expect .. took her daughter and she is delighted... sewn qualitatively, without marriage... our Russian size (46) took L, and great,... the jacket is a little loose (and would like not in the hood) .... hood on the head, not big .... take do not regret
Blouse Super, very warm size matches, many thanks to the store the shipment was fast, prosperity to you
A quality sweatshirt, not as warm as I thought, sewn neatly, there are no threads anywhere. Quite wide, for my height of 150 cm almost to the ass, very comfortable. The only negative is that the hood is small enough. Came in about a month. Does not smell
It came a month before the eagle, excellent quality, I really like it, soft, warm and cute. Like in the picture.
Very warm, beautiful, quality pullover, size approached. Thank you very much to the store for your attention, for the quality goods. I advise, I recommend the seller and the goods.
Hoodie really liked it. My parameters are 89/63/93, height 168. Delivery to Orel was just under a month. Insts: lenusangel
In Saratov came in two weeks. Soft, at a height of 162 cm. She sat down well-the length of the sleeves is full. Chest 84 cm. The sweatshirt turned out in moderation of the oversais.
Суууупер! Very quickly came! Ordered XL that it was convenient to walk at home)))) I'm warmer with it I do not part with it))) very soft, warm and cozy!!!!)