SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful! I will order more
Beautiful set
The jacket is very beautiful, shortened, as I love. i sat well
Good material, soft, easy to wear. Thick jersey I'm 38, I ordered L
Good stuff. On my S ordered s. The only negative is very short
I'm just delighted, elegant blouse sleeves, as in the photo the quality is awesome, the color is also, order will not regret, there is a size in size
Excellent jacket! I wear 42-44, I ordered M-all in size. I recommend it to everyone
Quality is good. Fast delivery to the point of issue at the checkout Pyaterochka. The size approached, looks sexy)
The blouse really liked, sat perfectly, though it sticks out a couple of threads, and the elastic sleeves are not completely closed from the inside. However, it does not spoil impressions
The parcel came very quickly, the top is very steep, the color is brighter than it turned out in the photo, the fabric is pleasant to the body, sat perfectly, the sleeves really stand, I highly recommend
The order did not come, but not by the store's fault, judging by the tracking was sent quickly, but stuck somewhere in Russian customs, waiting for two months, then wrote to the seller and he returned the money, thank you very much!
пришло быстро. коротковата как на фото. за 600р очень даже стильно смотрится. грудь 96см плечи 40см. по размеру отлично. рукава стоят как должны
Неплохой материал, 30% хлопок, в рубчик, сидит по фигуре, описанию и размерной сетке соответствует
Прекрасная вещь! Параметры 85/64/93 S подошёл. Хороший материал, к телу приятный, заказала 26.07, пришла посылка 22.08.
Ну это вообще любовь!Я в восторге!Она невероятно красивая и качественная!)Грудь 86 см,талия 67см
Товар пришёл за 26 дней до Агинска, товар отслеживался на протяжении всего пути
Came quickly, a little less than a month. The fabric does not stretch, natural, does not smell. Sits perfectly. But I'm a little uncomfortable with its length. Height 169. Happy. I will wear))
Top fire!!!!!!! My parameters are 81/62/88, height 160 cm, sits tight, navel does not cover. Of the minuses behind a small spot, a little stick out the thread. With the store did not communicate, the order is happy. I ordered one more, but in a different color and size larger
Delivery 2 weeks, zip package, factory, odorless. Size L on og-100, ot-75, came up perfectly! The color is bright orange.
Ordered on May 19, received on June 8 at the post office. The blouse is super quality is excellent! On my s took also s size in size! bright fabric is very pleasant, sewing excellent! I recommend!