Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100% recommended, it looks good quality.thank you to the seller
I am preparing to wear this dress for a trip, and it is no different from the photo. I am very satisfied with this dress, it is of high quality
The dress as in the picture, the color is chic!!! Leather looks good!! Really worth it, i advise! !
This dress arrived soon, and the seller shipped it quickly. It was well preserved during transportation, and the quality is definitely worth your money!
Absolutely amazing! The suit really exceeds my expectations. It's very comfortable and elegant to wear, and it's perfect for now. I really love it! !
Praising endlessly! The cut of the whole is really very beautiful, i think it highlights well. I'm delighted with my purchase. 100% recommend!
Wow! Beautiful dress.unique design.no color difference with the model. Good quality.it looks elegant and sexy when worn. I recommend
Very good quality for the price.flowers are vivid.it isn't tight, can be stretched well. Really a fantastic item.
This black dress perfectly balances "sexiness" and "elegance" - the lace deep v-design exudes a great aura, and the bubble sleeves add a touch of retro sweetness and coolness
This black beaded dress... deep v with lace. Those puff sleeves? Pure vintage charm. So elegantly timeless.
I'm blown away! I didn't expect this even in my dreams! The dress size is exactly as shown in the seller's photo. The only hint is that, if you stick to your size, it fits super well. I recommend it to you one hundred percent! ✨
I love this skirt! That design from the fabric is so clever— it's sexy while also helping me hide figure flaws. I will wear it to the party!
Honestly, this white satin dress with lace bits is just gorgeous. The fabric’s so silky, and the lace looks really delicate—those tiny blue flowers are adorable. Wore it to a brunch yesterday, felt so elegant, got tons of compliments, and the quality’s actually really good. I’m obsessed with it!
I really like its style, the logistics and delivery from the merchant are fast, and we received the goods soon. Thank you.
That black midi dress with delicate dots and lace details is absolutely stunning! The satin fabric feels so luxurious, and it fits beautifully, creating an elegant and glamorous look for any special event.
Stunning black dress! The lace trim and satin fabric feel so luxurious. The subtle floral print and deep v-neck create an elegant, alluring look-perfect for special occasions. Got loads of compliments!
Not bad, the clothes fit well, the fabric texture is good, it is very comfortable to wear, and it is very suitable for the current weather.
Wow, it's really beautiful! I'm extremely happy with the purchase, thanks to the seller! I settled for a m one super fit for me.overall, everything is perfect, exactly like in the photo~
The feel and overall quality is very good. I absolutely adore the top and the design!
It's incredibly versatile and elevates any outfit, from jeans to a formal dress.it is a timeless classic! Absolutely love it!