SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of jukpop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

D*****y B.

23 Sep 2017

Verified Purchase

good cardigan, delivery fast, thank you promptly sent to store, all posted.

T*****d O.

love it...quality is great . i only hope it was larger size .. cause im a tall girl... 175 cm ... i need size large... it will be better if it was alittle bit bigger... but thank u

O**a R.

21 Sep 2017

соответсвенно price and quality. розый color, and purple. summer is very thin very, даж long but my height 174. high recommend!!!

M****a U.

13 Sep 2017

Came very quickly. pleasant to the touch holes protruding thread was not. did not smell. long, but not warm. on a warm autumn-summer under his shirt and went! for the money excellent. the color is beautiful. go to black and light jeans. Pyaterochka))) only the sleeves a little short.

Customer

24 Aug 2017

Great summer cardigan pity that the summer is over :) nice body jersey, no threads, neat tailoring. on og 96, 75, 104, height 174, 48 villages of great size, the length of the sleeve as it should, if you want to buy a beautiful pin and fastened at the waist, I am happy shopping and of course thank you, 5 stars!!!

19 Aug 2017

Cool garbage marina77_green answer questions in instagram

10 Aug 2017

A great thing, fits the description. sent quickly delivery about 10 days in the Ministry of Defense. nice fabric, stretches, on a summer evening, the most it. the growth of 158 cm length comes to mid-calf. Size sat as it should on the shoulder width 39 cm, I wear Russian 44-46r. sleeve length is ideal. ordered without cuts on the side, front floors is slightly longer seen in the photo, but it is noticeable when worn. thread never stick, straight lines, on the outside and inside. after washing to preserve the color and shape. very happy. the store did not communicate. color also as declared in the photo.

K*****a L.

4 Aug 2017

Came for 3 weeks. monitored. 46 ordered L, come. after washing the village and did not shed. sewn well. dense material. color corresponds to a photo retailer.

A*******a L.

13 Jul 2017

Soft thin cardigan synthetic material, pleasant to the body, no smell, my height 164 length as in the photo retailer. Delivery in Chelyabinsk 3 weeks track tracked

I***a G.

4 Jul 2017

Nice cardigan. in the past year exactly the same but it was more dense and heavy and less transparent. this is very easy. just if there was nothing to compare, probably it would have liked me more. and so, for its price rules.

A*****a A.

29 Jun 2017

Beauty, and only gladly wear I recommend!

О****а К.

22 Jun 2017

Perfect cardigan!!! have ordered from the same store in another color!! fast shipping, shipping a couple of weeks to Krasnodar!!! for knitted product seams are just perfect!! never pull no fees!! the price is just ridiculous for such quality stuff!!! Dade from the inside the seams are treated perfectly!!!

Perfect cardigan!!! have ordered from the same store in another color!! fast shipping, shipping a couple of weeks to Krasnodar!!! for knitted product seams are just perfect!! never pull not build! the color is not quite blue, a beautiful aqua. the price is just ridiculous for such quality stuff!!!

M****a B.

18 Jun 2017

It's very fast nice thin fabric the light shines the body is not noticeable and good light. the only negative for me-too short sleeves-love to when you lift your hands are not raised and оголяли wrist I do not know all sent the same size .. the growth of 163. generally happy, thank you! I took on sale for 605,7 rubles

N***a A.

15 May 2017

Sales did not expect it would be such a good quality. the cardigan is really cool. good stretches and pleasant fabric. thank you store very happy with order!)

K******a M.

12 May 2017

Discount cardigan I came in 470₽ I am very happy, waiting for when you have to wear it for a cool summer is fine))) delivery 2 weeks before St. Petersburg My size is S-M growth 163