SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater is just awesome, I can not send a photo because after receiving, I had to leave. I recommend everything, I came quickly to Krasnodar. I will order more from the store
Very beautiful and super soft, came to Moscow in 10 days
The length of sleeves were ok for 173 cm, so I am happy :) good quality, heavy fabric, nice print :)
The jacket is super! Thick, made quality, there is no smell. Recommend. Fast shipping.
Мягкий и яркий. Полностью соответствует описанию. На рост 176 отлично и длина изделия и длина рукава)) не знаю пока как при стирке поведёт себя. Доставка быстрая: 26 августа оплатила и получила товар 7 сентября.
Очень классный свитер! Пришёл за 2,5 недели в Киев на новую почту. Плотный материал, свитер тяжёлый. Хорошо сел. Мне нравится, стильный.
Свитер отличного качества, пришел быстро, не сильно помятый. На мой размер xs сел свободно, но плечи на месте.
Хороший. Мягкий, приятный в носке. Без запаха пришёл, нитки не торчат. Понравился очень
Thank you! Quality bomb! Very good, gentle and pleasant knitwear, in the sock is beautiful! Thank you, I recommend! Pleasantly surprised!!!
Waited a month for him. When all the parcels have already arrived, he expected to ship from China. I do not know how it will behave in sock, but the first impressions are very good. It is very soft and pleasant to the body, you want to put on and do not shoot bright, beautiful. I really want that after washing it remained the same ..
My beautiful cats are stuck in the sorting center. It is a pity that I did not receive. The Mail issued a forced return. Seller is always in touch, the goods are sent immediately after the order (this is not my first order from this store). My 5 Star per goods is for the, that I did not have problems with the return of money with this seller. And in general, there are no problems with this seller. The goods are quality (although sometimes the size is small, but it's someone eats too much))). I'll order it again. I will write a review.
Delivery to Moscow two weeks. It would be faster, but the quarantine delayed... From the sweater I'm totally delighted! On OG 93, from 79 villages freely! Not in obtyag, but as it should! Threads do not stick out, there was no smell. Washed once manually, did not shed! Sorry only no label, how to care for it, I would like to wash in the typewriter))) and the faces of cats are not tickled, like in a cheaper sweater, and are tied well. Seller and I recommend it)
Surprisingly-it was very nice to get an order! Jumper does not look cheap: thick nice fabric, smooth seams, clear pattern. The size 44 took M-looks slightly oversized, easy fit. At the height of 162 the sleeves are a little long-I think up to 175 will be excellent.
Great sweater. The growth of 170 is perfect. Russian S-M. Good quality
The quality is super, arrived quickly. The seams are neat. Bright as in the photo. The size is uniform, the parameters of 80-65-98 and the growth of 163 suited. But I would like the sleeves to be a little bigger and in general too. I wish the sweater was more voluminous.
Ooo very cool sweater, kick!! Super quality, size as needed)
Great, bright sweater. Growth of 170, OG/from/on 86/65/95 sat perfectly!!!
Chic sweater, I'm in love with it) very nice and soft knitwear, no smells or other problems. I suggest you.
Instagram and Telegram ekaterina_akb stylish bright jumper, quality at the height!