SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful very thanks to the store
T-shirt just fire, quality-Cotton, delivery fast, track served even in Russia
The color is not exactly the same as in the picture and with the size broke, do not what my height is but somewhere 163 approximately and caroch L sits like not L at all and as m or less (Hepu does not close) in general, look there with the size is not the most Yes
T-shirt is good, dense material, the sticker is accumulated, the seams are even, odorless, after washing everything is okay, slightly too big, but my daughter likes. Thank you store.
Amazing! The quality of the product is high quality and the shipping was so fast- bought another one it was that good!
Футболка хорошего качество, доставили за 3 недели. Я довольна
Товар как на картинке. Продавец быстро обработал и отправил заказ(пришел даже раньше обещанного срока),хорошо упакован. На свой 160 я брала М чтобы было оверсайз. Всем довольна! Материал приятный,рисунок как наклейка.
Me gustó mucho la polera, compré L porque la quería grande y es mediana, para alguien que tenga la misma idea que yo mejor que compre XL o mas grande si es posible. De todas formas estoy feliz con cómo se ve. Lindo color y esta bien cosido. El estampado se ve bien, no sé si durará después del primer lavado, yo me imagino que si, al planchar tendré cuidado.
T-shirt came pretty quickly. At its 46 ordered XXL and the village is all excellent, free model and the quality of the fabric is quite pleasant. I really liked it.
Очень классная футболка. Качество супер, цвет обалденный. Рекомендую. Размер соответствует описанию. Доставка быстрая.
In life, it is brighter, just the camera does not transmit Delivery fast
The shirt is a little bigger than I expected if you wear a European S try to L o M long I'm doing perfect but it's too wide, the quality of the product is good would have bought my size because it's worth maybe an L to stay oversize without exceeding.
Cool T-shirt! The fabric is pleasant, the pattern is a sticker. I reached St. Petersburg ~ 20 days. Very satisfied with the purchase! Recommend
Преккрасный материал, как на фото, до Челябинска пришло за 2,5 недели, брала размер хl чтобы оверсайз была футболка, все подошло( на обычный м)
Ordered XL thought a little less will be. From washing sits a little. The material is good. printing too. let's see what after washing will be.
It came to me today, size is small, I even ordered an XL but being elasticated isn't that big, however the fabric is good, the same print and the color is the one I expected
Perfect! The T-shirt is beautiful, plus the fabric feels great, not 100% cotton, but it still feels quality and very comfortable. Shipping has also been very fast, about 10 days to arrive in Spain. Drawing printing is also excellent and color is beautiful. I recommend it 100%, I'm really in love with the shirt.
T-shirt came quickly enough) for such money, the quality is simply amazing. Threads nowhere particularly do not stick out, it is sewn very well. Print-sticker, but good. Note that the size is small. I took L (on xs), so that there was an oversize, but it is in fact m. So if you want straight big, better take more)
Excellent T-shirt, corresponds to the size Grid. Quality is super, print too, in a word, I recommend!
I took size L. Conform to the photo, good quality and if you want to overcut the t-shirt take 2 sizes above