SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Viewers 100% recommended fast shipping!
It's taken Me 8 days to arrive, the number comes perfect, I 've asked for a 6 (which is a 37) and they fit me well. I haven't used them. I don't know how comfortable they are. But I tried them on and they don't look bad.
wow beautiful shoe my exact size and quick delivery
Very cute, they're perfect and they came very fast I love it, I want another one of another color fascinated me
Perfect, they arrived in just over a week, they are comfortable and just like the photo. The size corresponds to Spanish and are not narrow.
They're beautiful I'm a little big because ponia coming small but ideal
son preciosas, pero me han llegado defectuosas la parte de las tiras del pié derecho...
5 days delivery!!!!!!! And the order was issued on Sunday! Mega fast! Super cool sandals. There are of course minusiki (slightly crooked in some places) but this is if you look after it. And on the leg super! High, it seems convenient to walk around the apartment. But we have to try it on the street. Chose the size of 36-5-on the foot 22,8-23 cm. Came up. Thank you to the store for sex sandals and super fast delivery!!!❤& Middot;
me encantan, igual que en la foto, pedi u a talla 35 por que es la que uso I aun asin son un pelin grandes, llegaron una semana antes , hable con vendedor y muy bn
Amazing. No words. Super enchanted. I love them! And I won't be here long. Thank you very much indeed.
The sandals are exactly as pictured. Like very. thank you.
Shoes are super, but the lift is really high! look class!
im so happy it the perfect size and it's so beautiful. ps ignore the socks
In a week it's arrived. They're very nice and they're good for thin feet.
so nice.... just make sure you go a half size bigger
Size in size! My foot length is 23.5 cm, ordered 37! Ideally sat down. The ties themselves are qualitatively made. Sandals are very comfortable
I ordered these sandals based on seeing Marina on the island of temptations, and since there wasn't for shein I decided to look for them here and I found them. They're identical. Beautiful, give with everything and for the summer I'm already booked. I use a 38 Spanish and I go perfect (corresponds a 7)
They're beautiful! Order your size don't slip and they're comfortable
They're great. Shipping has been fast and the quality is very good. You have to be guided by the size chart so you don't have any problems. In the photos you don't appreciate the color well, but it's exactly the one the store has.