SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful ringlets! Delivery exactly month to Peter: 02.02 ordered, 02.03 parcel was in the post office
They're very pretty and they were quick. Although check the measurement of your fingers, they are of different sizes
кольца замечательные, одно из них регулируется, а остальные размер на 16-17
Симпатичные колечки, шли полтора месяца,размеры разные, но все подошли, за такую цену вообще огонь.
I loved thank you very much for the service The product arrived exactly as I wanted just like in the picture
gostei muito, a qualidade não é tão boa mas pelo preço está de acordo
Fast shipping. In Lipetsk, the parcel came in 2 weeks. The product corresponds to the description. Recommend.
set is beautiful and bohemian. store is great, combined my orders into one shipment. would recommend using this seller and shop.
It came quickly, but the size did not fit, the rings are huge. Very sorry
Product as the picture, fast delivery Thank you store.
Rings Super, delivery fast
Hello! Thank you for your cooperation! The order is satisfied!
I love it! I recommend 100%
cudowne
They are very beautiful, exact as in the photo, and of good quality.
Very satisfied!!! Everything is fine, beautiful, some with different sizes, dark traces on the fingers until I watched)
Cute rings (12 PCs.), my daughter likes five stars for this. And so, the price corresponds to the quality. came in one common package together with other orders, which is very convenient. I did not communicate with the store.
Everything is super, it's fast, for two weeks, it was tracked, there are no complaints
They have a great color! I hope they dont turn into black too soon! Beautiful rings and earrings, colors are vivid yet really remember silver! Just hope not darken logo
My 3rd order or 4th and not the last. My cousin loves them!! Fast shipping!!! Perfect for a small gift!!