SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good and beautiful product, arrived in only 9 days. It has no odor and is very soft, perfect product, like on the picture, sizes are as shown.
Thank You very much! Very fast delivery 10 days, Soft and it seems to me warm coat.
Thank you so much
Cute coat for this price. I have size M ordered, little big but with a sweater underneath is the perfect
Gorgeous arrived very quickly!
As the photo. But a cool, thin.
Of Course the high expectations did not have, but in general, good for the price. Soft, thickness, as a jacket or sweater, and inside lining thin as klienka does not know. There Are only two rivets strange may sew buttons instead of them and more, and it is painfully раскрытое turns. Warm it is not exactly call, but on some intermediate seasons, think it is, but I am not from мерзлячих, so I may normally. The size of the village just, loose, not hinder movement. OG 115, took L (bust 120), to be warmer jacket hook. Some thread, but not critical and pellets оподают, but rarely. IN general, seems strange, see, as is the, not to say, that would advise, if you want something of this kind, better to look for better option, but for experimentation and so can be :)
All great! Thank You Very Much!
Great coat! Exactly like the pictures. Fast delivery.
Coat it with a hole, but sell returned the money, I'm happy!
Coat is very cool, mega fast, for 11 days, my options 90-65-100 I ordered size M, it was possible to be smaller, that is S, maybe the coat itself large cut)) Happy, store is responsible for communications fast, high quality coat, very warm because of plush material)))
Coat-like the photo, not very thick. Very fast delivery for France, less one week
Coat came ukrainu very quickly-for 10 days. All as the picture. Its value. Took more of my size-but you can take in size. Thank you very happy.
luxury fur coat. i height size: 165, general m брала. not quality sticking out. come in ukraine very fast. to all)
excellent article!! free shipping highly reliable store! Shipping rapidoo!! very Rapido! recommend 100%!