SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V og took, came perfectly) does not look cheap.
I order the umpteenth time, the quality is good, everything fits the description
Super!!! the store sociable and helpful!!! afigenny set!!! I advise you! thank you! very fast delivery!
The quality is good thanks to the store without zaderzhak.
Set good quality, arrived in less than a month size approached, the store did not communicate, I recommend seller
Thank store for the quality and fast delivery repeatedly ordered from this seller will still do the order
Beautiful set! very happy! delicate lace, all perfectly sewn
Order came without zaderzhak Thank store quality is good not the first time ordering in the future will still be ordered
Very cute! as in the photo. ordered 36b thinking I He was to be small my CARVING ('m 34b), and I was loose, So that To chile order the CARVING corresponding! it took a month to arrive.
The cup a little bolshemerit. the smell is. underwear itself is good.
Good underwear. Saratov order went exactly one month, 2 more weeks отбивали it from mail Russia. set really excellent quality. the bra has a small pushap. holds up well It looks impressive. Panties also come in size. no smell, no protruding thread. previously ordered from this store another set, it was not so good let's see, as the show. by the way the chest a little bit sticking to the sides, it is necessary to correct. but in general all Cons uncritical, good underwear.
Samy good shop and the store! вашше классние!
Class quality super did not expect the store fellow was ovary сомною posted good fast sent the parcel for 27dney recommend seller! thank you for the nice little present very
A super gift
Super! the first time ordering clothes and so well! I'm happy)) but I ordered white and it is milky or light beige color, but I was not disappointed at all))) beautiful clothes, high quality, Factory! thank you store! will definitely order more! I recommend!!!
From the order I was ecstatic. it's exactly like the picture. usually buy in the shops size 75b/c, I decided to order 75c the village is perfect and the top and bottom. no protruding thread or holes were not. dealer sociable and respond to messages quickly. the only minus was a very long delivery, but when i saw it is gorgeous, even forgot about it. I will definitely order from this store again. this set is just fell in love)))