SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my dream dress tbh it’s so cute!
I was afraid of the purchase, but I should have said the dress is amazing. Identical to the description. I ordered it for a cosplay, but it can be used on any occasion, I come with a thread to put it on the front and that of appearance of corset, but without that thread, it's still nice. Feel free to buy. It's beautiful. I had no need to get in touch with the store, it was all right. He arrived two weeks before the forecast. The shipment was pretty fast. I'm 1,66 and I'm M, so I ordered size L. If you are a size, ask for a size more than you normally wear
Fits me very good
Very short!! But idc I was going to use it for a photoshoot, but u can't use it in public
Item is as described, it’s a little too big for me though!
a little too big and the the fabric is soft and comfortable!
It's very cute and it's made of good material, I loved it :)
Beautiful more than happy
Really liked it, much like the ad, Note 10 Was well packaged and shipped quickly
The dress is a wonderful thing, it fits perfectly to the size that is one, I am size M and buy M was perfect
Have 1,66cm and size S was perfect
This is a yes! Size small 125-130 lbs , 5’6 , B cup. Stretchy back allows versatility. Well made and fits very nicely. The small fits great and I think the medium would have been fine too. Got for a Halloween costume
so worth the wait just like the photos lovely material xx
My God it is beautiful!! Buy without fear
it's pretty but very short so make sure that's what you want ☺️
Same as the very small photo but I'm size xxs and it suits me perfect if you are S ask M
Bello
I loved the dress very nice.♥️♥I thought I 'd make it to the end of the month but it came to me today. 100% recommended the store still responded to all smis questions and I change the size before I sent it because I ordered it wrong.