SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, i loved it. The size chart is the right one, very exact one. The quality of the dress very good regarding the price. It takes 20 days to arrive in guadalajara. i recommend the store
Size 18 dress and beautiful good material finished well satisfied I will buy again in this store the free and fast and serious and professional store
beautiful dress!! it's too big though. I might order a smaller size.
More than perfect. I loved it. it's just as they describe it. the store is very kind and very attentive to all questions, the size is more than perfect i asked for one size less and i look perfect because i don't like loose. I recommend them to 100
The dress and the top of the top pleasant to reach and beautiful
On my parameters 86/71/93 i ordered the size 8. and it's a little big for me. Suitable for 42-44 russian. The height of 162 cm is very long. Under the heel will be to the floor. The dress is made very high quality. The upper part is fully duplicated by the lining. Concealed zipper on the back along the middle seam. The back itself is open. So you can not wear a bra. In front there is also the emitation of a deep cutout, but 2 parts of sequins are fastened with a mesh. The armholes and neckline are trimmed with edging. Due to this, the dress keeps the shape well. Sequins sew well, do not fall off. The material of the skirt is a dense satin. Ironed well. Looks beautiful.
It's wonderful. A gentle combination of pink satin and a bodice with white sequins. Sequins are sewn, no one broke off. The sewn belt accent the waist! I ordered the size 6, my parameters are 92/65/92. The dress at the waist is a little wide, in the chest the village is normal. Fastens with a zipper on the back. I ordered the size 6, my parameters are 92/65/92. The dress at the waist is a little wide, in the chest the village is normal. Fastens with a zipper on the back. The back itself is semi-open, it looks seductive. There are no sewn cups, you need an invisible bust. Or even without it, too, will be comfortable. Between the cups there is a thin mesh. At my height 174 cm dress valley in the floor. The skirt is not particularly lush, the underskirts are not observed, but it's who loves it. I steamed the dress. Package: brand package with ever pretty brand logo.
Very good quality dress, sequins are well embroidered, skirt material is thick, it's not satin. Very good product
More beautiful, good material, all perfect bound