SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved
Very cute top. There is no strong light, as the photo, this is very good. Slightly different gold, very noble. Color is very delicate, powdery pink. Straps are adjustable, pull, so what's the point of adjustment is not much. My 95-76-99 size L fits quite loose, think you can safely take M safe :-). But in general the apiary its price is very personal. Shipping less than a month.
I’m happy to say this item looks good and as accurate as shown. Size is good, material is good. Love it. Thank you for my first item, and for the fact that it delivered earlier than expected.
Very nice shirt. The parameters of OG 83, From 66, About 99 height 168 perfectly fit. AND with pushapom sit perfectly, more S is not exactly right.
excellent jersey. adjustable straps
fully compliant with the description, 44 loose enough, material light, summer just put more gift симпатичную elastic band, week whether the goods just come very fast
thank you! fast shipping good goods polite store! order will still. corresponds size! wear 46-48 (m). заказала m perfect fit, comfortable fabric, not long! stretch, after washing дополню feedback! to seller thank you!!! recommend!
fire just jersey! soft, comfortable. strap потолще than the picture, britelki behind can adjust) сапасибо кофте bonus cute to the store)
Me encanto y llego muy rápido
Very nice top. Love the color. Seller sent a little gift.
Очень быстрая доставка! До СПб меньше, чем за 2 недели. Размер М сел хорошо, чуть свободно, как и хотела. ОГ 94, ОТ 70
Маечкой довольна. Хорошее качество, швы ровные, без торчащих ниток, без запаха. Размер подошёл на 110/70/100. Посылка шла 2 недели в Ростов-на-Дону. Продавец положил подарочек - резинка для волос. Спасибо! Рекомендую товар и продавца.
клевая t shirt! in 94, of 75, size m дошла days for самары to 12. отслеживался track. recommend to for summer!
Very pretty. Thanks for free gift. Fast shipping!
very decent top, comfortable fabric. подошёл wear 46 size. gift elastic hair band, bonus nice) thanks to store, fast fast and has been sent
t-shirt super quality comfortable body, big breast смотрелась would, but as there strap:) adjustable. separate the store cute gift and thank you.
jersey excellent such price for more oh! light, stretch good! satisfied all! and more gift rezinochka;) thanks store!
delivery of the week 3 quality normal, of course different from the picture))) webbing others lurex as they are in the picture, really just slightly and sequin top))) size bust 95 cm my 44 s to just do not need to more accurately))