SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfy soft well knitted sweater. Love it and quick delivery. And store also did packing in 2 halves so that I don’t get charged customs. Thanks a lot!!!
So, well it is dimensionless, clearly not WITH, as well as a synthetic, not know you will wear
Excellent sweater, very happy. Fabric soft, nice body, not split. The color is pure white, milk. My settings-Height 170 cm, waist 67 cm, bust 88 cm, hip 95 cm. Choose size L to sweater sitting freely, you can pull it one shoulder. Design was correct! Size sweater-from shoulder to bottom 62 cm, sleeve length from shoulder seam-49 cm, but this is offset by the fact that sweater falls off the shoulders. Width at chest level-51 cm.
Very like, in my 44 took m
fast delivery item as described
like the color and material. sewn well. would recommend.
Nice jacket, thick, wearing only a vest, high neckline, warm, color насыщений, took more free! the store did not communicate!
Perfect!!!
Nice fabric, wool of course, like acrylic, sewn neatly, store nice. Delivery fast, 20 days to SF
Jacket me like, within a few threads, remove them no problem, the rest of the sweater, no protruding or delay. Cutout has a very deep, but it can be a dress beautiful top if someone it is confusing, I took it for that cut-out, my husband very much)))) By The Way, it is thick and warm.
No foreign smell. Made with care. Binding loose. Pink color soft. Deep neckline. I wear, подев beacons.
кофточка хорошая ,доставка быстрая ,меньше месяца в Хабар край. размерная сетка соответствует
мне безумно понравился свитер.... то что я хотела....а хотела я как раз что нибудь балахонистое.... качество хорошее)запаха не было)
Good
Nice sweater, well-connected smoothly, joints slightly rough but not critical, material nice body
Excellent sweater. Very cool
Color rich, neckline big, material soft odorless chemistry, size 48 Russian have XL, but it was possible and L.
The 48 Rus, 2xl sat well. Only sleeves so nice to hang. Cut-out well, very indecent)))) and a pretty good acrylic blouse. For a walk or House Rules)))
This figure is not volumetric, as the photo, but it still looks good
Sweater came a month) Soft and nice and very beautiful) I am very happy) size is the size)
Cool! I like, though synthetic. Cutout certainly deep, but with shirts good. A M l took the SAT, but think M would be better. To The Seashore come in three weeks.
So so nice. I love it I got the perfect size. Good quality. No smell!Come very quick
Sweater was 1,5 months Belgorod area. The quality is quite good. But like the acrylic. But the body comfortable. Not prickly. The reception was a little smell, but disappeared after washing. Usually Wear S. Rise 172. Take L. But still not look so much like the photo. You can still take one size larger. AND sleeves Not pancakes. But it does not bother me. IN general, happy.
All OK :)
It all together and very quickly!
Like the photo and the fabric is really very nice❤❤
The photo looks worse than in Real Life!! High Quality yarn! Fits perfectly on the chest 3,5, height 177, Long Arm Pink color is very beautiful, richer than the photo! Threw washable photo later!!
Size is slightly too big but very sexy
To Territory 3 weeks))) The sweater is soft, warm, the growth of 167 short sleeves, good length about 88 from 63.
Very good product . Recommended store.
Very quickly, super sweater, very comfortable, took more of his village and perfect, pink color is not as gentle as the photo, but also beautiful
Really nice sweater! It's very warm and comfortable - not at all itchy and definitely crafted from a high quality material. I ordered a size up (from my usual size of small to a medium) to account for the off-shoulder styles I would like, and sure enough, it's perfect! Great customer service and would highly recommend. - J.M. ig: jessy_ma04
Custom made 1.07, sent 3.07, delivered 24.07. Packaged goods package: without damage, no smell at the opening. The reviews to sweater look like oversize, ordered size L, that in fact more my true on 2! IN principle, got free, but still desired effect oversize is impossible! Not quite like it, like decorated bottom, seams inside look rough, the feeling is made of clear acrylic, but it is nice to the body! Color Match!
the parameters took 85-60-89 m, to be big, придётся маечкой wear with, like sweater itself!
number problem with the store откликнулся patchwork, thanks to seller, received, all-match!
Кофту брала на два размера больше, вверх сел как не совсем как на картинке, а вот по длине длинновато очень. В целом материал приятный, запаха нет, торчащих ниток тоже
Muy lindo excelente calidad
Adorei, linda e de qualidade