SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress came up, the height of 170 took the size of m, the waist can be slightly sewn, the quality is good, not translucent
Very beautiful. The quality of the material is good, pleasant on the skin. Took m to russian 46-48, (97-80-107) according to reviews. It came very well. delivery is fast, sending is fast.
Arrived within 2 weeks! Its great to wear and very true to size. In fact even a little bigger than I am used to.
Dress super! It was about 3 weeks. On the parameters 94-64-94 took s, came up perfectly, sits freely, like m. in the kit there is a belt, but with it the dress looks like a robe, and if you pick up a black belt, preferably leather,-the look is quite different. Sleeves rolled up, i like it so much. Immediately bought an antistatic, so everything is ok in the sock. Light, beautiful, spectacular. I recommend!
Consistent with the description, however strange the drapes... Not for me. Very fast delivery 2 weeks.
Dress pts cool! Delivered to the house for free! I recommend!
Beautiful dress, though very static but that will be a lot less are if it is washed! Have a XL ordered but a L was also been good, now little more space to the agent
Wonderful dress, the fabric is fucked cheap, the whole antistatic on it poured out, but insanely beautiful, the sleeves perfectly sit on the height of 182-l parameters 85-69-105 large, but with the belt is excellent, by the way, who did not come, tied her leather-sex in general. I opened a dispute about the belt, returned some money, the store is handsome. It came for 1 month and 7 days by courier delivery.
love it!! only 8 days of shipping.
Corresponds to the photo and size grid, strongly electrified, in my 50 size russian freely, i like it!