SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this store very much. Delivery month to mo. Packed in a sealed zipper bag. The set is incredibly beautiful, pleasant to the body, sits stunningly. Stitched perfectly, all ruches are neat. Bra with a small push-up, the chest looks great. On og 93 and opg 83 i take the size of 80 v, sits perfectly, if you take several sets, then kazusov will not be, as the size is always the same. Panties included size l. generally bought here already more than 10 sets-the quality is always excellent.
The parcel reached 10 days to yekaterinburg! Of the three sets received all three, each in its zip package. I liked the quality, the body is not felt. At its usual 75c ordered 80c on the table of sizes, buttoned on the middle row of hooks (their three for 5 hooks), in principle it is possible to fasten on the last. Lace is soft, everything is well stitched. Asked the store to put panties 2xl, the request was made))), on my hips 103 cm could be and on a smaller size because. Stretch well and do not stick anywhere. Thank you seller very much, i'm happy!
Set quality. At 70d took 75d. the volume could be taken and 70, but the cup is slightly small, i would like it a little freer. After washing did not deform. Lace is the most delicate, lining cups and gusset on cotton panties. I recommend to buy
Very nice, as the description, i recommend, i will definitely buy again and shipping is fast, only the brazilian is a little small
Good quality, but need to buy size a little more
Product complies with the description. Comfortable material. No odor. Convenient.
Arrived as described in 10 days to Japan!!
This product is great, I love it. Thank you my friend
and ordered a 70B because I’m usually a 32b in push-up bras. I have a small chest and could have sized down but it still looks good. im usually a small/extra small on bottoms and they fit perfectly. Very high quality and store got it delivered to me (CA) in about 18 days
Fits better than expected. Soft and comfortable, I plan on ordering more.