SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is good, but it is necessary to take a smaller size. It also stretches. I will suture
Awesome dress. Fits perfectly according to size chart
Beautiful. but i had to change .... And at the waist... and in the chest... and along the length. dresses for tall girls. but not for my height 160 cm.
Fits like a glove! It’s quite stretchy too.
Good quality, same as the image
The dress corresponds to the photo of the store. The dress of the company "ever pretty", the color of beige, triple-at the bottom of a knitted cover, over its tulle mesh with a spraying pattern with sequins, and on top another layer of thin one-color tulle. The dress has cups on the chest, zipper side on the left, the back is open enough (but not to the waist). The dress is very beautiful., But .... sequins oooochen sprinkle, very (it's good that they are covered from above with another layer of tulle). However, both the product and the seller i recommend to everyone. The seller is responsive, the goods correspond to the photo, the size grid of the seller corresponds to the size of the dress. Shipping is not the fastest this time, but the track was tracked.
This is my 2nd time ordering from this store and I was even more satisfied! Great material and extremely helpful in communication.
The dress is just super!! Just like in the photo! My happiness is no limit! I took 14 size on my 94-76-105 it was possible to boldly 12 and who likes to be tight and 10 i think sat down! Very beautiful!!! Thank you very much store!!
just beautiful... have not yet tried but its lovely.
The dress is very nice, all perfect