SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the photo
Product got everything right and well packed. 5XL was perfect for me (not too loose or too tight). Quality sweatshirt is okay and warms you if the weather is cold. People that are commenting that the quality is bad, should have read the product information + reviews before they requested the sweatshirt expecting something that was not being marketed. Arrival Time: 20 days.
Baby, I heard about it, you can tell when you see me. Where I don't get to know that I'll take you And tell me what I want to drink, that you are my baby And from nosotro' who's going to talk? If you don't let us see And sometimes 'Dolce, sometimes Bulgari When I take it from you after the parties' The wine copas', mari's book You're well loose, I'm on safari You move s the c * the phenomenal Pa' yo dеvorarte como animal If I didn't 'come to you, I 'd vote to wait. In my bed and I VOA celebrate Baby, I don't object to you. And I always put it on you. And if you throw me, I go swimming in the deep If E for me I'll give it to you From September to August To me no what they say tu' amiga' I heard about it, you can tell when you see me. Where I don't get to know that I'll take you And tell me what I want to drink, that you are my baby And from nosotro' who's going to talk? If you don't let us see (do you follow Me?) Mommy, you have me juchaeaus, yes If it was the Uru', I 'd have parqueaño Flying around 'by county, with you always snatching
Quickly, in 13 days delivered to Peter, corresponds to the description, thank you!
Warm, but thin. For such a price is excellent. The seams are even. Got to Ufa in 17 days
Arrived exactly the day planned in the delivery. 1 month to arrive
Arrived quickly, thanks
Perfect
Beautiful but thin, for autumn and spring just, translucent, came quickly. ordered 17.09.20 came 30.09.20. Thank you.
I love this it’s think but is so comfortable!! i got a small and it’s fits very good!!
I got what I ordered! Very cute, lightweight and warm.
Very beautiful color! When they got out of the package, the sweatshirt seemed first small, and put on-just perfectly sits! Very surprised and pleased, or just upset at first...
Pretty, white sweatshirt, stretcher size S and wzięłam M and is slightly larger
The fabric is very warm. The 3XL equals L-XL. The length is good.
Loved the hoodie but a little to big and the shipping took a while but It was worth it.
Very beautiful and comfortable, the same as the picture. Hit me very
Ordered August 24 received September 9. As described, I recommend.
Доехал за 3 недели. теплый ,но тоненький. За такую цену норм.
The package is received, the fans look very good, I like to use it with skirts, the size is also appropriate
I loved it , fit Perfect , Black is cool, i love it