SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, the measuring grid is accurate, on the parameters 86-68-98 height of 162, came up remarkably
Delivery is fast, the quality is not very, straps sometimes jump, but in general cool
Before ordering, turned to the store), very grateful for help to fit the size! I have 46 size ordered hl) very satisfied with the swimsuit))) no smell, the seams are even, though the cups will have to change, not comfortable, but it's not scary)))) in a gift put an elastic band for hair order came for weeks 2-3
Swimsuit is very good, quality, there is no smell. Its length is 72 cm. I ordered earlier other colors, also size l, then its length was 70 cm and it was not enough for me exactly in length.
Great swimsuit. Bright, fashionable daughter really liked
Very fast shipping! Beautiful, bright swimsuit! On the russian 46th size came xl
If you have size m, it is better to order from the store more. His m looks like s. and so cool swimsuit! Earrings as a gift! Thank you seller!
The store is super, sent quickly and delivery took 2 weeks, thank you!!! I recommend the seller!!! Swimsuit pulls on quality for its money.
The swimming suit itself is good but store sent wrong color, we found a solution. I am satisfied
First thanks to the store for very fast delivery, asked him to send to 17.04, received by mail 16.04! i do not know how he managed it, or our mail at least once did not screw up?) but the swimsuit unfortunately did not fit, ordered the wife size l, at her 48, so Here at the waist and on the stomach is assembled, it would be possible to sew, but unfortunately for its height 163, it is also small, inside the cup, but they cover the chest a maximum of 2 sizes, and without them with 4 do not fit