SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thick and comfortable fabric! Super beautiful and goes well with everything
Good quality, tight jersey. Size L perfectly sat on 44 size
The jacket is wonderful, the material is very similar to cotton, dense, soft, pleasant to the body, the size approached perfectly, at 44 the top is clearly on the body, does not press, but also not free
Great purchase great quality, i recommend!
Quality is good, bought for 500 rubles on sale in the summer, for a clear month of pregnancy m by 160 weight 48 kg a little too big
Excellent, tight jersey. Does not shine through. Delivery is fast. Track tracking. The size range is the same. the sleeves are 174 short already.
I really liked the idea of the model, the order is made in 25 days, the fabric is tight jersey in a fine hem, and to the touch soft slightly with a velor "plaque" that is, but the color is not deep black, when hand washing shed, there is a suspicion that it will become lighter after several machine washings, although... the weather is still warm, did not wear, But at the first fitting i realized that i would have to regularly correct it, i do not know what the difference of the same model in this store with a lower price..., maybe the fabric is simpler, the seams are smooth and neat, but in places, small threads stick out, at their 154 growth, 59 kg, Og 98 and shoulders 39 i took l, sits well, not long-to the upper bone of the hips... took for 1140, now the chic price is 620 rubles. I think... thank you! I recommend!
The fabric is excellent, well sewn, thick, the design has quality, i charm, i arrive very fast, it's very good. The same size is very good i stay perfect the bare shoulder comes from the left side.
Great. On the chest 96 came up. Quality at altitude. Not short on height 168.
Very good quality blouse. There is a small smell, but i think it will wash and everything will pass. Knitted tight, does not shine through, black saturated color. Threads do not stick out. Highly recommend)