SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер
I love it it came in pretty quick
The chain is beautiful!!!! Arrived in 2 and a half weeks
I love it it’s such good quality and it came extremely fast!
It's a beauty that weighs nothing and looks beautiful I loved it
The chain looks very much) I like it) with the store talked. Polite and kind) delivery fast 2 weeks, to Volgograd.
great!! took a few months to come sadly but that is as expected. ill have to see how it holds up but as for now its great.it is very clearly made out of plastic and not metal, but i expected that too. im overall happy.
so cute! looks a little more on the cheap side but its expected! isnt sharp at all! love it
The package took a couple Weeks , it did come a bit early then Expected , I love it .
Very light in weight. It looks very pretty. Purchase satisfied
Arrived super fast, excellent quality! Highly recommend
Links are large, the lock works perfectly, everything is super! Thank you!
Delivery in RB one and a half months. Dropped into the mailbox. The length is very small. There is an adjustment in length, but to do less even on the children's neck there is no desire)). The blade is quite naturalistic)).
Super cute, exactly like picture. It arrived during the time period it said it would although the tracking was a little off. Overall really good and would recommend.
The blade is slightly smaller than in the photo. And so everything is fine. It came in just two weeks!
I bought a pendant for my daughter .. very requested. I'm kind of happy. On the blade itself, a drop of paint, as if it were not lost .. but for this money will come off.
Came the chain for 2,5 weeks, very quickly I would say. Slightly upset, expected quality will be better. Very light and short, but if you zip on the most recent ring, then not bad. Quality is such, it will go to be pampered. I did not communicate with the store. The gift was not laid down, as some (well, you can order in general, in principle as in the photo.
Very pretty but looks a little cheap, I hope it will not rust. Otherwise I recommend!
Everything came, not quickly of course, but the quality is super as in the photo.
ok...i'm shooooook! i live in Greece and i have this gorgeous razor in my hands.have no words thank you ali express im gonna be poor