SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One of my fav vendors. Quality items, ships fast. True to size, can size up for length.
perfect fit follow my ig @sj_chanel i weigh 125lbs height 4’11
This dress is absolutely beautiful!! Was worried that it wouldn’t fit but it was perfect! The material is great and a definitely recommended buy!!
Dress bomb , it deserves a 5 star . Made me look amazing on my night out . I ordeeed a medium. I’m too heavy & it was still a good fit . I didn’t wear a bra . I’m 4’11 , 145 lbs & 36DD . Dress hugged my body
Just fantastic!!! Just as beautiful as the imagined and as in picture. Perfect Fit
87-65-94 size m did not fit, it was the fault of course, it was necessary to take more. Height 158, weight 56, very short as for me. The threads are hard in the back. Delivery to kiev 2 weeks. Quality fabric bomb, packed well.
Took s on the growth of 156 og83 from 65 ob90 village dress perfectly. Moderately short. Very sexy. It came quickly. 15.06 ordered, 27.06 came. Took only 1.07 numbers. Quite a little shines through. The goods are satisfied, i recommend the store. Photo then add
so good perfect party dress
Orders 6/4 received 6/20. I’m 5’1” 145lbs is size 6/8 & ordered a large., fits a little tight but still wearable.
it couldn't be more perfect I still cant believe how good it looks! I'm a C cup and have 1.53m and the dress looks stunning, I will buy again for sure!! plus it even arrived a week earlier! I couldn't be more pleased, thank you very much