SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 2 weeks, asked the store to exchange the size for a smaller one right on the day of the order, the request ignored ((. For 7 months of pregnancy, the belly in it on my 50-52 is not visible at all, very loose. the length is almost knee-length, there is no smell at all, in general, the order is satisfied
Normal dress. Og 100, took xxxl. It seems normal, but, i wanted it to be like a model. The real size of the og on the dress is 125 cm, so i think that it was necessary to take 4x. There was b over syce. It turns out that the table indicates the og dress, not the female breast. The color gray is very beautiful. I will think and order another one, already for size or two more.
fastest receival in my Ali history - 10days! wow for store! fabric cotton, not seethrough, falls nicely, size match description, needs ironing :) will order in different colours ;)
Plutier type top as picture, color is beautiful, thanks
Easy, garnet paying, cotonova. Came for 10 days. Розмір M іде on розмір M.
The dress is awesome. I will order another gray. Only here the length would be a couple of cm on the height of 173 short
Very neatly sewn, the quality is good. Can be worn in summer, spring and autumn, if well heated at work, can be worn in winter. The size 46 looks very normal. Free, cool! I recommend! For this price is a very interesting dress! Seller thanks!!!
Package to ukraine came in 9 days! The store is well done. The dress is like in the picture. I wear the size m, but i took l that b was so free-the village as i wanted. Nothing presses all free. There are two pockets on the переди, the back of the buttons as an accessory.
Beautiful color, the photo does not convey the entire depth. On the chest 7 size 4xl just right! Sewn well, become medium density, but i'm going to wear with leggings so initially did not claim super density, in the summer it's nothing) i recommend!
The dress is excellent, as in the sample. Mesh sizes match