SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fits perfect! material feels a little cheap but it's not bad, I'd wear it out more in the summer than winter because it's a little thin.
Goods arrival after order : 15 days. Luggage tracking : Until the original country departure. Thank you very much!
The cargo pants look exactly like the photos, very stylish. The material is pretty thin and somewhat cheap, the chains are also very light and likely made of alloy. I choose XL for my height of 175 cm and weight of 61 kg. It sits loosely and it is very comfortable and easy to move around in. Arrived in about 30 days without any weird smells.
Just as described, my daughter is charming and the matching size, it came fast and no need to talk to the store, I recommend it!
Very cool pants! The parcel came in 13 days. Quality is good, in the kit there was a chain (in the photo I already put it on) At its height about 160 took XL, was afraid that the pants will be large, but they perfectly fit me. I advise you to take a larger size.
Quality is good. Came the goods quickly to Krasnodar. On height 156 weight 50 kg size s approached perfectly, only if you have a bigger pelvis, and the waist is narrow as mine-pulling pants will be heavy, but really) the volume is about 92. Quality is good, I advise.
Super fast delivered, wow the trousers is class have 1 size bigger chewed fits snugly, super beautiful, very convenient, am loved it, great quality
Size M compliant, good quality, delivery in 7 days.
omg I love these pants but they run sooooo small. I ordered a 2x just to be on the safe side and they fit like a medium I ordered the 3x in both colors because I love them so much. I wear a size 14 in US sizes
And so, I'm happy! Came for a month, the fabric-hard, dense material is like cotton. The chain is metal, good quality! I took 2XL, by the end sat down as I wanted, the only thing in the calves is freer than I wanted, well, it's also normal. My bottom size is M, L. Waist-70, hip-100 in the girth. Thank you! Came for a month in Moscow!
Due pandemic situation the shipping took longer than expected, but no too long. Not smelly very good fabric, nice and exatly wath I want
I love you! I arrive in excellent condition, the size is perfect, my cat also likes Jajajaja, I recommend it, it's fine fabric, I like it very much.
прикольные штаны, удобные, но на мои худые ноги смотрится большими, но всё остальное супер)
Chegou antes do esperado, amei a calça, muito boa...
Beautiful pants the quality it okay could be better but it was good I’m a dancer and they work perfectly for dancing and I’m a model so there good
amazing! I absolutely love these trousers and they have a very nice elastic waist so you dont have to wear a belt if you don't want to. they're very comfy and I like how easy it is to attach chains etc to the trousers. the cuffs of the trousers do have a tendency to ride up your leg a bit when you sit down so it's worth investing in some long socks if you don't want a bit of skin showing. you can also use the pockets of the trousers if wanted although they aren't exactly big when sitting down, i was able to fit in a bottle of hand gel and paper easily slips in so its quite useful! it comes with the chain in the photo too
Pants strongly small XL approached the girl 14 years old, the child weighs only 50 kg
The goods came very quickly, just over a week +/-. Quality is good, all as in the photo. At its height 174 took the size of L, it seems to fit perfectly. Pants need ironing.
these pants are so cute! the material is comfy and you can detach the chain if you want. my height is 5'7 and it fit perfect. it took about 3 weeks to arrive to the u.s
It is definitely what I expected the pants fit and the chain is very sturdy