SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Marriage specific, I'm disappointed :(
Prekė buvo pristatyta brokuota
A wonderful costume turned out. With dimensions guessed. I did not communicate with the store. Sending and receiving fast. Seller recommend.
супер быстрая доставка до Москвы. Ткань очень приятная, плотая хб, не тряпка. Блестит прилилично так , думала скромнее все таки будет на Российский 46-48- XL ,вполне подошёл. не мало, не велико.
пришли быстро до Москвы, соответствуют описанию на 48 российский XL отлично подошла,на 44-46 -M размер.
The order was sent quickly! the fabric is pleasant to the body! The length is excellent, it will hide the shortcomings of the figure! at 106-95-110 the village is free!
At the OG 93 size XL came up perfectly. At this store took the same trousers, turned out a set.
Я в полном восторге- как Малыш из Карлсона! Теперь у меня есть собака- благодаря такому отзывчивому и ответственному продавцу! Огромный респект- он пошел навстречу и поменял по моей просьбе рисунок ! Доставка меньше месяца в Харьков. Качество отличное! На мой 48(96-76-96) как раз! Кому надо овер- заказывйте на размер больше. Брала в комплекте с брюками- тоже XL.СПАСИБО И УДАЧИ в бизнесе!
T-shirt is cool. Add nothing more to all the praise reviews. Took on og-100 cm. Sending and delivery instant. To buy I recommend definitely! Thanks)))
Самая шикарная футболочка из всего заказа!цвет ярко чёрный, аппликация ровная без изъянов, смотрится бомбически. XXXL на российский 56-58 хорошо.
The goods are described exactly. The material is thin, more cotton than synthetics. Size 3XL this is the volume of the chest 114 cm, the length of the product is 66 cm.
The T-shirt came quickly. The quality of the norms, the Russian 46 took L, excellent. The length is not short and not long, most that. Recommend.
Футболка мягкая ,приятная к телу,размер подошёл. Очень довольна.
Took immediately a T-shirt and trousers. Size picked up by reviews, thank you girls. The quality of tailoring and fabric/synthetics/good. it will be worn well. I recommend to buy.
Good fabric, I liked it, 2XL on girth 110.
T-shirt with rhinestones just super
Super suit turned out, everything is just, the quality is super!!! The seams are neat, very satisfied with the purchase, I recommend! Came quickly, 2 weeks. Thank you!
Hello! The order made 11.11.2020G, received 07.12.2020G. I ordered a set, a T-shirt + panties. I liked everything very much! T-shirt cotton, 3XL came up on og-120cm and I will not say that it is in the butt ..... Height 165-169 cm I'm happy! For a long time I wanted such a suit! I certainly recommend the producer!
It's just like the picture. The neck is somewhat wide, I would have liked it to be closer. The shirt fabric is fine, the design well although some of the stamping parts were not well, but only about 4. The price quality ratio is fine. Satisfied with the purchase. It came fast.
T-shirt is excellent, on russ.52 sits in the OB Heavy, who likes to take more freely on the size more. Quality stretch cotton, the only stinking to horror, urgently in washing!!