SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product fully corresponds to the photo. Fast delivery. with the store did not contact. all advise‼️‼️‼️
Vaaaaa, Bomb Cover) delivery took 15/20 days, the goods came well packed. Take it, you will not regret it. Material is silicone/rubber, not durable plastic. The result is to look at the pictures)
protective looks exactly like the picture the design didn’t rub off
Ordered 01.10-came 23.11. The cover is good, I recommend
Definitely 10/10, great picture, so smooth, like it!! But very long delivery
It's okay! Cover a good picture does not try to wait for a long time about 1-2 months
Came faster than I thought. Pleasant material, transparent part glossy, matte pattern, well printed, the cover sits tightly. Cheap, fast, and most importantly qualitatively
Very good product and quality only bad late but everything else is fine
1) Fast delivery 2) Using from last week and no issue so for 3) Good store. I will buy in future from the seller!
The cover is excellent, came quickly, but i'm stupid, so i ordered instead of 6 plus for 7-8. So for my shovel it is not enough) i'll give a friend. The store is not guilty of anything)
Oooochen cool cover, looks insanely beautiful and print bright, clear
PERFECTT
Love the item, I only have to say color looks little bit different but it’s an awesome case
The cover is very cool, came for a month, good quality
Very cool, delivered in a month
Excellent quality. Exact product description.
Not a bad case, came for 41 days, but on the red phone the text is badly visible
Mega case!! Super made. Looks like the picture. Came after about a month. Recommend!!
Good quality material, same as the photo. The shipment is delayed shortly but worth it, recommended.
Took a little longer than I expected , but came just like the picture