SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is unmatched and very beautiful. The color of the dress is very beautiful. The fabric shines and the color plays in the light. But this shine is well muffled by the upper black mesh. It is fastened with a zipper. The bodice is embroidered with lace. the dress is layered. The main fabric from which the entire dress is sewn, slightly stretches. the bodice is additionally covered with a mesh with lace. And the skirt has two layers of mesh. Interestingly, the dress belt is made. Loose lace leaves look at the top and bottom of the knitted belt. The belt itself is sewn to the dress in front and behind, and on the sides it just lies on the surface of the product. This gives the waist line more elasticity than if it was sewn over the entire volume. I chose + 6. on my parameters 82-60-87 and height 164 cm dress village freely, it was necessary to take less. Freely. In the waist there is still a place, in the chest is also a little loose. The grid iron with steam fight is ironed perfectly, it is medium density and not prickly. The dress is beautiful, looks super, elegant, neat. Nothing superfluous. And the cost is very pleasing)
I love IT thank you...❤
Beautiful. Thank you store
pěkné
Excellent dress, quality, the seams are even, the length is 165 large, it is necessary or the heel is higher, or sew
Excellent quality, recommend product and store.
On the parameters: 87-62-90 and height 163 cm. Size 6 sat perfectly. Only the length will be removed a little. The back is fastened with a zipper. There is a lining. Sufficiently dense, does not shine through. Top skirt of two layers of tulle. The bodice is trimmed with lace.
Features: The petticoat shines through (dark underwear is not dressed under it) and electrified. There are minor shortcomings in the performance of the belt. My size: og 82 cm, from 60 cm, about 89 cm and height 165 cm. Dress and size 4 came well.
The color is very beautiful. The fabric shines, but the shine is muffled by the upper mesh. The main fabric stretches slightly. The bodice is additionally covered with a mesh with lace, and the skirt has two layers of mesh. Lace leaves look at the top and bottom of the knitted belt. The belt itself is sewn in front and behind, and on the sides just lies on the surface of the dress. The skirt shines through, i would recommend using the petticoat. On its parameters 88-62-96 and height 170 cm i ordered the size 4. the dress village is excellent. In the waist there is another place, in the chest without tension, in the hips freely
It came quickly, two weeks. But with a hole! Dispute closed! Money did not return! The store on the contact goes bad, asked when ordering the size advice, the answer came a week after the order. Do not recommend!!! Do not order! Come with a hole!