SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is cool! I did not communicate with the store, sent a bistro. I have a little dress but approached my daughter. Thank you to the seller. I recommend
I ordered the dress 01.04 came 30.04. It was exactly a month. Dress for summer, light airy and not weighty. It seems like a girl, a girl :))) but be sure to consider that the high waist, almost under the breast and the dress is short, the growth is not more than 1,60 cm. High girls, i do not recommend. Wear, i think i will at least a couple of times :))) took m for sizes 85-70-159.
I ordered 27.03, in arhang. obl. came 6.05. In principle, not very long, the size corresponds, but for 1,5 months i gained 5 extra kg, so it does not sit as it should, i will lose weight (((((bought for 1080 rubles, its money is definitely worth, the store is sociable, the track was tracked. In russia came pts quickly. Just a week from the border. But worried when after sending the seller, somewhere between china and russia the track was not tracked and information about the product was not. But overall very satisfied. On growth 160 excellent
Beautiful, to buy i advise
Material and quality is excellent, that's only for height 171 cm short
Very attentive and kind, great store.
A little loose for 83-70-93. But if I take S it will be too short for my 165 cm I think. So M is good fit
Package received in two weeks to spain. Good quality dress, skirt has a lovely flight. Size m correct for 1,62. Highly recommended
The dress ordered s for height 165, i wear usually a S-M. In the shoulders is excellent, the sleeves are long, nothing presses in the chest. Later i will add a review of the photo :)
The dress is quality, beautiful. But the length of 5 centimeters is shorter than in the description. the height of 163 is normal. but high will be short. I ordered the size s, my parameters 83/66/92. Fit in size.