SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so cute, stretchy and flattering. love it!!
Good quality
Came untied, u gotta diy but its so pretty, looks xact to pic, beautiful material & shipping was so fast??? 2 wks mor or less, lov it
Sooo cute, material is a bit cheap but u know what your buying. V flattering, In a uk 6/8 for reference. Great I.AM.GIA dupe
This top is superb. The material is soft and comfortable and lightweight. The neckline drapes down slightly. The ties are adjustable and simple. I typically wear size medium in tops and I stuck to my usual size with this. Fits like a charm and is simple to pair with other neutral colors.
super cute! you can see the edge of the inner lining but that doesn’t bother me much as the folds/wrinkles obscure it
i love this top smm girls (and guys) buy it! the store was super nice and even changed the colour to white when i asked. shipping took abt 2 weeks
this top is perfect!! the quality is so good and it is not see-through at all!! I love it and would highly recommend it!
i feel awesome in this!!! i took my size and it fits perfectly, and its very confortable. i recommand!!!
loveeee this top great quality has an extra layer on the boob area so isn’t see through. easy to tie and looks stunning on xxxx
Slightly different color from skirt but still looks good!!
Ordered September 23rd and received today on November 18th; longer than I was supposed to wait. But anyhow, the top is a perfect fit (my cup size is 36C with a height of 5’3-‘4) and is comfortable. It’s stretchy material so it makes it also adjustable. Other than delayed delivery, I have no complaints and love the top ♡
AMAZING U SHOULD ORDER THIS NOW i’m a size 6/8 UK and this came in two weeks, exact dupe of IAMGIA sooo sexy and backless not see through at all
Absolutely in love such nice fabric and looks just like the I am gia one
amazing exactly like picture, came in 2 weeks! lovely material
Arrived fast, exactly the same as the photo fits as expected take usual size. Arrived fast, exactly the same as the photo fits as expected take usual size.
Very good fit super thank you! Good material
Looks so cute and a great alternative to the I.am.gia top
this top is so so pretty!! it is very stretchy and good quality for the price. i got it in a size small and it fits well. i’m a 32a, 25/26 waist and 5’7 for reference :)
Absolutely stunning top