SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Waist 72 hips 98 height 160. 38 size, this is what you need
Instra: meihanliulive The pants are perfect
Delivery month. Jeans perfect!!! Super quality: dense, stitched well, no smell. The store umnichka, always help the council, quickly answers questions. I love this store, I always order things in it. In general, I recommend from the heart! One in one as in the famous store, in PM size!
Good quality, jeans thin, threads do not stick out, it was possible to take a smaller size, great at the waist, but under the belt norms
Came very quickly, about two weeks to Moscow. I took the size of the smallest, at the waist sat perfectly. But it seems to me they are wider than in the photo from the store XD the fabric is very good, I liked the seams quality, but in general jeans quality. PS can just iron them? ..
Super cool jeans!!!! Really liked!!! Bananas, mega cool! Jeans tight!!! On the parameters 166, 66-90 sat perfectly! Thanks to the store)))!!!
Great jeans! Ordered L size 40, it was possible and 38 to take, as usual. Do not malomerit)
Excellent jeans, exactly zara, quality at altitude
Jeans really liked! I took the size l at the waist 75, hips 105, height 158-sat perfectly, at the waist do not press, on the hips freely. I took more mint, they were in the waist a little less. Jeans tight. Very comfortable! Be sure to order more and brown, as soon as they appear! Thanks to the store for the promptness and fast delivery!
The parcel was received 15 days after the order. size m (38) on ot-73 and ob-99 height-165 ordered on the advice of the store. The quality of tailoring is good made the measurement of pants, can anyone need: belt-74 cm, width on the hips (20 cm from the belt)-112 cm, length-98 cm. Thanks to the seller.