SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High. On height 160, hips 90, waist 65 size s
Very beautiful pants, purchase is happy, but the front protruded strings and the edge of the bottom is not processed. Slightly darker than in the photo. But still sooo happy with the purchase.
I ordered specially the size l (waist 74, hips 94, length 90), i was afraid that i would not walk in the hips, and i drowned) (hips 92, waist 60) here at once in the studio and carried (we will remove a minimum of a centimeter of three on both sides). Rubber as a gift, packed neatly, came in 18 days. The material is cool. Everything is wonderful.
Pants are very cute, but came with a marriage-spots on the pope in the form of squares, some mentioned this in the reviews. Do not lose anything. The dispute ended with compensation of 500r. Size m at 73-98 strictly in size without stock. Waist and hips back to back.
Love these pants! I usually wear an XS and the S fit pretty well
I adore❤️❤️❤️
Just fire! Ideal)) in showrooms such would cost 4-5 thousand)) the color is simply unreal, tanned beige! Satisfied at 100%!!!
Delivery 3 weeks to krasnodar. The processing is excellent, the quality of the fabric is good, soft, the bottom is not processed, the remaining seams are very smooth, the color is gentle. Landing is good
The chosen size is too small at the waist. Belt the question is solved. There is no smell, the color is as in the picture. Leatherette is pleasant to the touch, on the inside is a fabric base. Was surprised not sewn bottom trousers, did not notice when buying this in the photo of the store. We'll have to sew. In general, i am happy with the purchase. Thank you. Special thanks from my daughter for the gift.
The quality is excellent. Nothing sticks out, the seams are neat, all as in the picture. very satisfied.