Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful coat, i have size m, i ordered size s and it fits well. I recommend it, high quality, looks nice.
Very well cut, very thick fur, one piece can withstand the cold winter. Thank you very much to the seller
Friends, you have to take it! Quality at the highest level, received so many compliments! Heavy, warm, comfortable. On my parameters 100-80-100 took l, a little oversized.
The fur coat is amazing, warm, looks expensive, girls, let's order without hesitation! It's a find! I'm 170 cm tall, 90-69-94 cm.
I am delighted with the suit. I wear size s, took m, i like it a little oversized. Take it, you won't regret it
My looks (as well as my entire wardrobe, without exaggeration) are entirely from Ali! Feel free to visit my TG channel, I'll be glad to see you!
For the price, this fur exceeded my expectations. The stitching is neat,the fur is soft,will definitely be buying another color!
For the price, this fur is amazing. The quality is really good ,warm and soft
Thank you! The fur coat is gorgeous! It fits and looks amazing! I could have chosen size M, but this one is also excellent.
Five stars! Exceeded my expectations. Will definitely be ordering from this store again.
The fur is comfortable and beautiful
Pleasantly surprised, very good quality! Dense and soft. The fur is thick, height 167, 90-65-93, on me m!thanks seller
Great fur coat! Looks very presentable, beautiful, expensive! The color corresponds to the picture in the product card. Very beautiful, comfortable fur coat
Thank you very much for the quick delivery, the fur coat arrived in the moscow region in 11 days, i managed to be straight on my birthday, was packed in a bag ,all recommended for purchase!! !