SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, i stay perfect 90,70, 100, pedi s, it's more of a dress than a blazer, the good quality fabric, and he sent it fast.
The track was not fully tracked, came exactly in a month. Then i'll add a photo
Good material and nice range. Too bad there are no passersby for the belt and it is not labeled Zara
Very elegant jacket, quality is good, very soft and perfect size.5⭐️
Snot belt. Autumn is bad, it is not clear, some beautifully tied. Due to its thickness, my waist is completely eaten (if it is beautiful on the fashionable tie belt). But the dress itself is excellent! Form holds, king cause, domina normal. Looks sexy. Bad, stand made under the belt of the groove (from the thread looks disgusting). The growth of 170,53 kg, 85-64-90 came quickly, the track worked.
The dress is very beautiful and unique, but i was great, i would like the size xs.
Very cool dress-jacket) i liked the quality very much) thick fabric, there is a lining) the store quickly sent the order) i was very surprised when after 2 weeks received the order) very quickly) on the parameters chest girth 90, waist 67, hips 88, size s sat well))) i am very satisfied with the dress and fast delivery) Therefore, 5 stars)))) thanks))))
Bien
Excellent jacket and most importantly that everything is as in the picture! On my height 173 really like a dress! The truth was to order its size s, because the shoulders are too big. But because of previous unsuccessful experiments ordered a larger size. The fabric is normal, synthetics from it do not pret and this is a huge plus. Sewn well, there are no protruding threads. I'm not often happy with what comes with ali. But this is my most successful purchase on ali in 2019 sow headlights. Special thanks to the store, for the fast delivery! I'll have time to wear it! I hesitated for a long time to take or not and now i'm very happy that i decided. Corresponds to the description and pictures for all 100%
Jacket, in principle, good, thread-nonsense, you can trim, here with the size lost, you could safely take me on your s. bolshevat in the shoulders and chest, and the sleeves are wide. Oh... My fault! Now the jacket is cheaper by $3 i recommend to buy. Thank you!