SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conform to description and photos
Really liked, straight perfectly Thank you very much very much, no protruding threads, everything is sewn neatly. Thank you very much) came the parcel in 6 days)
amazing pretty okay quality for the price looks really good
Awesome pants. Very fast shipping. They are a little thinner then I expected, the material is light and not as organic as I would have appreciated, though the style and the final look are very good looking. The zipper could also be better, some threads were showing but they are worth every penny. I normally wear S/XS and they were a little wide, the material is not very stretchy but it fits to the body so it won't need adjusting.
Came for a week in rostov/n/d. No protruding thread. And here they wrote, which increases this cage-absolutely the opposite! My 56 kg and hips 96 cm with 172 growth somehow even steal. At the waist 62 a little more, but not critical
Pants skinny, cool, cotton (95 percent), do not crumple, sit perfectly on the figure. Overstated waist, locks in front perfectly function. The quality of tailoring is excellent, no extra threads. On my parameters: 68-90 i took the size m, it came to me perfectly. Ankle length trousers. Delivery time 14 days
Love these pants!!!!!! Fits my but amazing. 5'3 115lbs size Small
The size was perfect, pants very well dressed, recommend this product
Nice product for such a price. Well packaged. Not the perfect fabric but still good.
Superb pantanlon, well cut but waiting for the girl with big legs it is a little short
a little tight. super cute i love them. took about 3 weeks to get to the midwest
Cool. I took l but only it was possible to take a larger size would be better. Although stretching but very tightly sat down... the postpartum stomach was covered. .. I will wear for release. Or lose weight... My size height is 165 Weight 60 So-called "waist" 74 Hip 94
It’s great i love it!
Great and good size
Nice material the zippering is real and doesn’t feel flimsy at all happy with my purchase considering the price
Great store! Highly recommend!
Excellent trousers. (stretch well) adjust to the figure. Shipping to s-pb 10 days (super fast shipping!) I highly recommend the store!
Very cool pants. i'm in love with them. Black and white cage. synthetic material, stretch well, slightly translucent. bottom narrow, high fit. fastened to two locks in front. More on itao alina_knopa
Pants are cool, the fabric of cotton and the belt stretches keep in mind, the parameters of 78/98 sat tight enough. The store's table is correct. Pants do not shine through, the fabric breathes. I recommend
Steep trousers, on the parameters 73 98 and height 177 cm ordered the size l. This is cotton and good quality, slightly stretched.